Customer Experience Associate
2 months ago
We are seeking a dynamic and customer-focused individual to join our team as a Customer Experience Professional.
**Responsibilities**
- Resolve customer queries, complaints, or requests on a daily basis
- Build and maintain productive relationships with customers, communicating daily in a professional and courteous manner.
- Gather valuable customer feedback and collaborate with Product, Sales, and Marketing teams to improve our offerings.
- Escalate complex customer issues to relevant stakeholders for timely resolution.
- Measure the quality of queries based on the effectiveness of solutions provided.
- Track the quantity of queries handled to ensure productivity and efficiency.
- Engage in cold calling to reach out to potential clients and promote our products/services.
**Skills Required**:
- Minimum of **1 year of work experience** in customer support or a related field.
- Impeccable communication skills, both verbal and written.
- Patience and the ability to handle challenging customer interactions.
- Experience with CRM tools is a plus.
- Basic proficiency in Excel/Google Sheets.
- Active listening skills to understand customer needs.
- Empathy towards customers to ensure a positive customer experience.
Pay: ₹250,000.00 - ₹500,000.00 per year
**Benefits**:
- Paid sick time
- Provident Fund
Schedule:
- Day shift
Ability to commute/relocate:
- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Would you be able to come to Gurgaon for a face to face interview if shortlisted?
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- English (required)
- Hindi (required)
Work Location: In person
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