Customer Experience Associate
3 months ago
We are seeking a dynamic and customer-focused individual to join our team as a Customer Experience Professional.
**Responsibilities**
- Resolve customer queries, complaints or requests on daily basis
- Build and maintain productive relationships with customers, communicating daily in a professional and courteous manner.
- Gather valuable customer feedback and collaborate with Product, Sales, and Marketing teams to improve our offerings.
- Escalate complex customer issues to relevant stakeholders for timely resolution.
- Measure the quality of queries based on the effectiveness of solutions provided.
- Track the quantity of queries handled to ensure productivity and efficiency.
- Engage in cold calling to reach out to potential clients and promote our products/services.
**Skills Required**:
- Minimum of **1 year of work experience** in customer support or a related field.
- Impeccable communication skills, both verbal and written.
- Patience and the ability to handle challenging customer interactions.
- Experience with CRM tools is a plus.
- Basic proficiency in Excel/Google Sheets.
- Active listening skills to understand customer needs.
- Empathy towards customers to ensure a positive customer experience.
Pay: ₹300,000.00 - ₹500,000.00 per year
Ability to commute/relocate:
- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- Would you be able to come for a face to face interview in Gurgaon?
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
-
Customer Experience Associate
2 days ago
Gurugram, Haryana, India Talentish HR Full timeWe are looking for an **Associate, Customer Experience (Escalations) **to join our dynamic team. In this role, you'll be responsible for handling customer escalations received from different sources. Your **key responsibilities **will include: - Leading the resolution service issues and priority escalations from identified sources - Researching, analyzing...
-
Customer Experience Associate
2 months ago
Gurugram, Haryana, India Wellversed Full timeWe are seeking a dynamic and customer-focused individual to join our team as a Customer Experience Professional. **Responsibilities** - Resolve customer queries, complaints or requests on daily basis - Build and maintain productive relationships with customers, communicating daily in a professional and courteous manner. - Gather valuable customer feedback...
-
Customer Experience Associate
2 months ago
Gurugram, Haryana, India Wellversed Full timeWe are seeking a dynamic and customer-focused individual to join our team as a Customer Experience Professional. **Responsibilities** - Resolve customer queries, complaints or requests on daily basis - Build and maintain productive relationships with customers, communicating daily in a professional and courteous manner. - Gather valuable customer feedback...
-
Customer Experience Associate
2 months ago
Gurugram, Haryana, India Wellversed Full timeWe are seeking a dynamic and customer-focused individual to join our team as a Customer Experience Professional. **Responsibilities** - Resolve customer queries, complaints or requests on daily basis - Build and maintain productive relationships with customers, communicating daily in a professional and courteous manner. - Gather valuable customer feedback...
-
Customer Experience Associate
2 months ago
Gurugram, Haryana, India Wellversed Full timeWe are seeking a dynamic and customer-focused individual to join our team as a Customer Experience Professional. **Responsibilities** - Resolve customer queries, complaints, or requests on a daily basis - Build and maintain productive relationships with customers, communicating daily in a professional and courteous manner. - Gather valuable customer...
-
Customer Experience Associate
2 months ago
Gurugram, Haryana, India Wellversed Full timeWe are seeking a dynamic and customer-focused individual to join our team as a Customer Experience Professional. **Responsibilities** - Resolve customer queries, complaints, or requests on a daily basis - Build and maintain productive relationships with customers, communicating daily in a professional and courteous manner. - Gather valuable customer...
-
Customer Experience Associate
2 months ago
Gurugram, Haryana, India Wellversed Full time**Responsibilities** - Resolve customer queries, complaints or requests on daily basis - Build and maintain productive relationships with customers, communicating daily in a professional and courteous manner. - Gather valuable customer feedback and collaborate with Product, Sales, and Marketing teams to improve our offerings. - Escalate complex customer...
-
Customer Experience Associate
3 months ago
Gurugram, Haryana, India Wellversed Full time**Responsibilities** - Resolve customer queries, complaints or requests on daily basis - Build and maintain productive relationships with customers, communicating daily in a professional and courteous manner. - Gather valuable customer feedback and collaborate with Product, Sales, and Marketing teams to improve our offerings. - Escalate complex customer...
-
Customer Experience Associate
2 months ago
Gurugram, Haryana, India Ujobs Consulting Full time**Responsibilities** - Resolve customer queries, complaints or requests on daily basis - Build and maintain productive relationships with customers, communicating daily in a professional and courteous manner. - Gather valuable customer feedback and collaborate with Product, Sales, and Marketing teams to improve our offerings. - Escalate complex customer...
-
Customer Experience Associate
3 months ago
Gurugram, Haryana, India Eserv Consulting Full time**Responsibilities** Resolve customer queries, complaints or requests on daily basis Build and maintain productive relationships with customers, communicating daily in a professional and courteous manner. Gather valuable customer feedback and collaborate with Product, Sales, and Marketing teams to improve our offerings. Escalate complex customer issues...
-
Customer Service Associate
2 weeks ago
Gurugram, Haryana, India Teleperformance Full timeWalk-in Interview for Customer Support Associate - Voice Process at Teleperformance Job Title : Customer Support Associate - Inbound Voice Process Location: gurgoan, Haryana CTC : Up to 20k PM Qualification: Fresh Graduates. Freshers both can Apply Working Hours: 9-hour shift Work Days: 6 days working with one rotational week off No Night Shifts for...
-
Customer Support Associate
6 months ago
Gurugram, Haryana, India ONIQ SERVICES PRIVATE LIMITED Full timeHiring for Customer support associate Location - Gurugram Haryana Salary - 26000 to 30000 Roles and Responsibilities - Associate need to handle calls or chat from customer and have to resolve the queries and complaints of customer. Min Qualification - Graduate **Salary**: ₹22,000.00 - ₹30,000.00 per month **Benefits**: - Health insurance -...
-
Customer Service Assistant
12 hours ago
Gurugram, Haryana, India Shiv Sai Associate Full timeCustomer support Query handling English must be fluent Coordination Report preparation Pay: ₹26,000.00 - ₹28,000.00 per month Schedule: - Rotational shift **Education**: - Bachelor's (required) **Experience**: - total work: 1 year (required) - Customer service: 1 year (required) **Language**: - English (preferred) Work Location: In...
-
Customer Experience International Associate
2 months ago
Gurugram, Haryana, India Ujobs Consulting Full time**Responsibilities** - Resolve customer queries, complaints or requests on daily basis - Build and maintain productive relationships with customers, communicating daily in a professional and courteous manner. - Gather valuable customer feedback and collaborate with Product, Sales, and Marketing teams to improve our offerings. - Escalate complex customer...
-
Customer Support Associate
6 months ago
Gurugram, Haryana, India Drimlite Full time**Job Description: Customer Service Associate (CSA)** **Location**: Gurgaon, Haryana **Position Overview**: We are seeking Customer Service Associates (CSAs) to join our team in Gurgaon. CSAs play a pivotal role in engaging with customers, generating footfall, and facilitating lead generation activities. **Responsibilities**: - Engage with customers in...
-
Customer Success Associate
6 months ago
Gurugram, Haryana, India Infosec Ventures Full time**Sr. Associate / Associate - Customer Success** **Who are we looking for?** and generating focused insights. **Experience**: **Min. 1-3 Years of work experience as Associate Customer Success** **Requirements**: - Past experience in working with Advanced Excel and in making powerful presentations will be a plus. - Any bachelor's or master's degree in...
-
Customer Support Associate
6 months ago
Gurugram, Haryana, India Drimlite Full time**Job Description: Customer Service Associate (CSA)** **Location**: Gurgaon, Haryana **Position Overview**: We are seeking Customer Service Associates (CSAs) to join our team in Gurgaon. CSAs play a pivotal role in engaging with customers, generating footfall, and facilitating lead generation activities. **Responsibilities**: - Engage with customers in...
-
Customer Service Associate
6 months ago
Gurugram, Haryana, India Drimlite Full time**Job Description: Customer Service Associate (CSA)** **Location**: Gurgaon, Haryana **Position Overview**: We are seeking Customer Service Associates (CSAs) to join our team in Gurgaon. CSAs play a pivotal role in engaging with customers, generating footfall, and facilitating lead generation activities. **Responsibilities**: - Engage with customers in...
-
Customer Success Associate
5 months ago
Gurugram, Haryana, India Infosec Ventures Full time**Sr. Associate / Associate - Customer Success** **Who are we looking for?** **Experience**: **Min. 0-3 Years of work experience as Associate Customer Success** **Requirements**: - Past experience in working with Advanced Excel and in making powerful presentations will be a plus. - Any bachelor's or master's degree in engineering, Operations...
-
Customer Service Associate
4 weeks ago
Gurugram, Haryana, India L Angelo Full timeJob Title: Customer Support Executive / Customer Success Associate Company: Blusmart Location: Plot No. 76-A, Phase IV, Udyog Vihar, Sector 18, Gurugram, Haryana 122016 Mode: Work From Office Shift: 24/7 Rotational Shift (6 Days Working, 1 Weekly Off) Job Summary: Key Responsibilities: - Handle customer inquiries through chat or voice support. -...