Customer Experience Associate

2 months ago

Gurugram, India Andamen Full time

CUSTOMER EXPERIENCE ASSOCIATE, ANDAMEN

We are looking for a luxury-oriented customer enthusiast who has excellent communication skills, an understanding of consumer/customer service and is willing to do what it takes to make Andamen the best-loved men’s fashion brand in India. You will be the face of Andamen for your customers/audience on various aspects from order management, relationship management, sales, style guidance, research, and surveys.

Your responsibilities:

  • Be the direct point of contact for customers, to ensure exceptional experience and service standards
  • Manage phone, email, Whatsapp, Instagram interactions to achieve defined SLAs
  • Manage defined processed and SLAs in our ERP
  • Keep all leakages – returns, exchanges, RTO’s and cancellations in the defined norms of the business
  • Build deep knowledge of our product portfolio and positioning to offer personalized style advice and help customers find products that fit their needs.
  • Generating revenue by upselling and cross-selling skills.
  • Work closely with cross functions to resolve any problems faced by customers
  • Work with the leadership team on initiatives to improve the customer experience and process standards
  • Conduct regular research and surveys to provide thoughtful, strategic insights regarding customer needs, to our product, marketing, and technology teams


What we’re looking for:

  • 0-5 years of experience in a customer or consumer-facing role.
  • Excellent verbal and written communication skills
  • Passion for building an exceptional and loved brand experience
  • Ability to multitask and thrive in an ambiguous environment
  • Proficiency in Microsoft Outlook, Excel, Word


About Andamen:

A proud homegrown, bridge-to-luxury fashion brand for men who love style. Our philosophy: everlasting quality and designs, eco-conscious fibers, responsibly and lovingly made by Indians.


We launched in December 2015 and have since been featured in Economic Times, HT Mint, India Today, Indian Express, Man’s World, Rolling Stone, Verve, LBB. Visit www.andamen.com.


Work Shift

Mon- Fri (10 am to 7 pm) - WFO

Sat (10 am to 7 pm) - WFH

  • Customer Experience Associate

    3 weeks ago

    gurugram, India Andamen Full time

    CUSTOMER EXPERIENCE ASSOCIATE, ANDAMEN We are looking for a luxury-oriented customer enthusiast who has excellent communication skills, an understanding of consumer/customer service and is willing to do what it takes to make Andamen the best-loved men’s fashion brand in India. You will be the face of Andamen for your customers/audience on various aspects...

  • Customer Experience Associate

    2 months ago

    Gurugram, India Andamen Full time

    CUSTOMER EXPERIENCE ASSOCIATE, ANDAMEN We are looking for a luxury-oriented customer enthusiast who has excellent communication skills, an understanding of consumer/customer service and is willing to do what it takes to make Andamen the best-loved men’s fashion brand in India. You will be the face of Andamen for your customers/audience on various aspects...

  • Customer Experience Associate

    2 months ago

    Gurugram, India Andamen Full time

    CUSTOMER EXPERIENCE ASSOCIATE, ANDAMEN We are looking for a luxury-oriented customer enthusiast who has excellent communication skills, an understanding of consumer/customer service and is willing to do what it takes to make Andamen the best-loved men’s fashion brand in India. You will be the face of Andamen for your customers/audience on various...

  • Customer Experience Associate

    2 months ago

    gurugram, India Andamen Full time

    CUSTOMER EXPERIENCE ASSOCIATE, ANDAMEN We are looking for a luxury-oriented customer enthusiast who has excellent communication skills, an understanding of consumer/customer service and is willing to do what it takes to make Andamen the best-loved men’s fashion brand in India. You will be the face of Andamen for your customers/audience on various aspects...

  • Customer Experience Associate

    2 months ago

    Gurugram, Haryana, India Wellversed Full time

    We are seeking a dynamic and customer-focused individual to join our team as a Customer Experience Professional. **Responsibilities** - Resolve customer queries, complaints or requests on daily basis - Build and maintain productive relationships with customers, communicating daily in a professional and courteous manner. - Gather valuable customer feedback...

  • Customer Experience Associate

    2 months ago

    Gurugram, Haryana, India Wellversed Full time

    We are seeking a dynamic and customer-focused individual to join our team as a Customer Experience Professional. **Responsibilities** - Resolve customer queries, complaints or requests on daily basis - Build and maintain productive relationships with customers, communicating daily in a professional and courteous manner. - Gather valuable customer feedback...

  • Customer Experience Associate

    1 month ago

    Gurugram, Haryana, India Wellversed Full time

    We are seeking a dynamic and customer-focused individual to join our team as a Customer Experience Professional. **Responsibilities** - Resolve customer queries, complaints or requests on daily basis - Build and maintain productive relationships with customers, communicating daily in a professional and courteous manner. - Gather valuable customer feedback...

  • Customer Experience Associate

    1 month ago

    Gurugram, Haryana, India Wellversed Full time

    We are seeking a dynamic and customer-focused individual to join our team as a Customer Experience Professional. **Responsibilities** - Resolve customer queries, complaints, or requests on a daily basis - Build and maintain productive relationships with customers, communicating daily in a professional and courteous manner. - Gather valuable customer...

  • Customer Experience Associate

    2 months ago

    Gurugram, Haryana, India Wellversed Full time

    We are seeking a dynamic and customer-focused individual to join our team as a Customer Experience Professional. **Responsibilities** - Resolve customer queries, complaints or requests on daily basis - Build and maintain productive relationships with customers, communicating daily in a professional and courteous manner. - Gather valuable customer feedback...

  • Customer Experience Associate

    1 month ago

    Gurugram, Haryana, India Wellversed Full time

    We are seeking a dynamic and customer-focused individual to join our team as a Customer Experience Professional. **Responsibilities** - Resolve customer queries, complaints, or requests on a daily basis - Build and maintain productive relationships with customers, communicating daily in a professional and courteous manner. - Gather valuable customer...

  • Customer Experience Associate

    4 weeks ago

    Gurugram, Haryana, India Wellversed Full time

    **Responsibilities** - Resolve customer queries, complaints or requests on daily basis - Build and maintain productive relationships with customers, communicating daily in a professional and courteous manner. - Gather valuable customer feedback and collaborate with Product, Sales, and Marketing teams to improve our offerings. - Escalate complex customer...

  • Customer Experience Associate

    2 months ago

    Gurugram, Haryana, India Wellversed Full time

    **Responsibilities** - Resolve customer queries, complaints or requests on daily basis - Build and maintain productive relationships with customers, communicating daily in a professional and courteous manner. - Gather valuable customer feedback and collaborate with Product, Sales, and Marketing teams to improve our offerings. - Escalate complex customer...

  • Customer Experience Associate

    1 month ago

    Gurugram, Haryana, India Ujobs Consulting Full time

    **Responsibilities** - Resolve customer queries, complaints or requests on daily basis - Build and maintain productive relationships with customers, communicating daily in a professional and courteous manner. - Gather valuable customer feedback and collaborate with Product, Sales, and Marketing teams to improve our offerings. - Escalate complex customer...

  • Customer Experience Associate

    2 months ago

    Gurugram, Haryana, India Eserv Consulting Full time

    **Responsibilities** Resolve customer queries, complaints or requests on daily basis Build and maintain productive relationships with customers, communicating daily in a professional and courteous manner. Gather valuable customer feedback and collaborate with Product, Sales, and Marketing teams to improve our offerings. Escalate complex customer issues...

  • Customer Support Associate

    7 months ago

    Gurugram, India Sagar Solution Full time

    We are looking for an outgoing Customer Support Associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The customer service associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner.Responsibilities:Attending training...

  • Customer Service Associate

    7 months ago

    Gurugram, India eTeam Full time

    We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The customer service associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner.Responsibilities:Attending training...

  • Customer Support Associate

    2 weeks ago

    gurugram, India Exasoft Full time

    Job Title: L1 Helpdesk Support Associate (Voice) - Gurgaon On-siteEntry level / Associate level (1-3 years of experience range)Please note - This role is a Voice Process Customer Support role for Parcel Services and not a Technical Support roleResponsibilities:Should be able to manage customer tickets related to client's applications and software.Have...

  • Customer Service Associate

    2 months ago

    Gurugram, India The Luxury Closet Full time

    About usThe Luxury Closet is a company born in Dubai, the heart of luxury in the Arabian Peninsula, where we are redefining the world of luxury. We seek to challenge the norms and build a sustainable company that is loved and admired, and inspires the modern-day luxury consumer.Our aim is to unlock and curate the most valuable and exclusive closets from...

  • Customer Support Associate

    2 weeks ago

    Gurugram, India Exasoft Full time

    Job Title: L1 Helpdesk Support Associate (Voice) - Gurgaon On-siteEntry level / Associate level (1-3 years of experience range)Please note - This role is a Voice Process Customer Support role for Parcel Services and not a Technical Support roleResponsibilities:Should be able to manage customer tickets related to client's applications and software.Have...

  • Customer Support Associate

    2 weeks ago

    Gurugram, India Exasoft Full time

    Job Title: L1 Helpdesk Support Associate (Voice) - Gurgaon On-site Entry level / Associate level (1-3 years of experience range) Please note - This role is a Voice Process Customer Support role for Parcel Services and not a Technical Support role Responsibilities: Should be able to manage customer tickets related to client's applications and software. Have...