Retail Operations Manager

3 weeks ago


Guwahati, India EngageMyTalent HR Solutions LLP. Full time

The Retail Operations Manager is responsible for managing the daily operations of a retail business, including managing employees, ensuring customer satisfaction, and maximizing sales and profits.

Key Responsibilities:

  • Manage and supervise retail employees, including hiring, training, scheduling, and performance management.
  • Ensure that the store is clean, organized, and well-maintained, including displays and inventory.
  • Monitor and analyze sales and inventory data to make informed decisions about ordering and merchandising.
  • Collaborate with the marketing team to plan and implement promotions and marketing campaigns to drive sales.
  • Ensure customer satisfaction by addressing customer complaints and providing excellent customer service.
  • Create and manage budgets for the store and ensure that sales and expenses are within budget.
  • Ensure compliance with all company policies and procedures, including safety regulations and customer service standards.
  • Conduct regular meetings with employees to communicate business objectives, provide feedback, and motivate the team to achieve goals.


Requirements

Qualifications:

  • Bachelor's degree in business, retail management, or a related field preferred.
  • 3+ years of experience in retail management, with a proven track record of achieving sales targets and managing employees.
  • Strong leadership and management skills, with the ability to motivate and inspire employees.
  • Excellent communication skills, both written and verbal.
  • Strong analytical skills, with the ability to analyze sales data and make informed decisions.
  • Familiarity with retail software and inventory management systems.
Availability to work flexible hours, including weekends and holidays



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