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Retail Operations Manager
1 week ago
The Retail Operations Manager is responsible for managing the daily operations of a retail business, including managing employees, ensuring customer satisfaction, and maximizing sales and profits.
Key Responsibilities:
- Manage and supervise retail employees, including hiring, training, scheduling, and performance management.
- Ensure that the store is clean, organized, and well-maintained, including displays and inventory.
- Monitor and analyze sales and inventory data to make informed decisions about ordering and merchandising.
- Collaborate with the marketing team to plan and implement promotions and marketing campaigns to drive sales.
- Ensure customer satisfaction by addressing customer complaints and providing excellent customer service.
- Create and manage budgets for the store and ensure that sales and expenses are within budget.
- Ensure compliance with all company policies and procedures, including safety regulations and customer service standards.
- Conduct regular meetings with employees to communicate business objectives, provide feedback, and motivate the team to achieve goals.
Requirements
Qualifications:
- Bachelor's degree in business, retail management, or a related field preferred.
- 3+ years of experience in retail management, with a proven track record of achieving sales targets and managing employees.
- Strong leadership and management skills, with the ability to motivate and inspire employees.
- Excellent communication skills, both written and verbal.
- Strong analytical skills, with the ability to analyze sales data and make informed decisions.
- Familiarity with retail software and inventory management systems.
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