ServiceNow Administrator Developer
3 weeks ago
Job Summary
Polaris Inc. is seeking a ServiceNow Administrator/Developer to join our ServiceNow team to build new and valuable functionality while driving the utilization of ServiceNow. This role will work closely with our ServiceNow team to build new functionality, participate in the day-to-day operations of the company’s ServiceNow environment, provide integrated team support, and maintain the ServiceNow platform in a corporate environment. The ideal candidate can quickly become acquainted with our ServiceNow environment and dive into our enhancement backlog while adhering to our standards and best practices.
Essential Duties & Responsibilities
Design, develop and implement new configurations and customizations for ServiceNow. Build and deploy system integrations and process automation within the ServiceNow instance and other Information Services applications. Partner with the technology and business stakeholders to define, analyze, and document requirements for new ServiceNow processes or improvements to current processes; with little to no guidance/supervision, work independently. Support, administration, and maintenance include but are limited to the following responsibilities: User/Group/Role Management, List/Form Updates, Catalog Items/Service Portal, Workflows, Creating Tables and Fields, and Orchestration, Integrations, and Custom Apps Work directly with end-users to resolve support issues and fulfill requests and enhancements within ServiceNow. Monitor health, usage, and overall governance of ServiceNow and its applications. Provide support to end-users by creating documentation, guided tours/Help screens (where needed), training users on new functionality, and presenting updates to end-users. Support, coordinate, and facilitate application and platform upgrades/patches, including cloning Author and maintain internal technical and process documentation related to the platform. Advise and guide on how to get the most out of the product and learn about the latest product features. Provide on-call support as required.Skills, Knowledge & Education
Required
+2 years of overall ServiceNow administration experience, including development, design, and implementation Bachelor degree in computer science, Information Systems, or Computer Engineering; or Associate degree and equivalent work experience Prior ServiceNow technical knowledge and high-level platform architecture understanding. Strong verbal and written communication skills, with experience interacting with clients at multiple levels as well as the ability to demonstrate strong analytical and problem-solving skills. Ability to complete multiple projects simultaneously and promptly. Experience working across functional areas and driving continuous improvement. Strong self-motivation, attention to detail, accuracy, and accountability Must have a good understanding of ITIL/ITSM processes. Experience designing and supporting ServiceNow ITSM (Incident, Change, Service Catalog, Knowledge, Problem, Service Portal) Experience building custom applications within ServiceNowKnowledge of Asset Management functionality within ServiceNow An understanding of ServiceNow functionality and how ITIL processes can be implemented in ServiceNow. Some experience with Active Directory, LDAP, MID, and SSO in an administrative capacityPreferred
ITIL Foundations Certification ServiceNow Certified System Administrator certification Working knowledge of design, coding, testing methodologies, and debugging Has attended ServiceNow Advanced System Administration courses. Understands Agile development and delivery.#LI-MN1
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