Servicenow Administrator

2 months ago

Bengaluru Karnataka, India Polaris Inc. Full time

At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE.

JOB SUMMARY:
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Work directly with end-users to resolve support issues and fulfill requests and enhancements within ServiceNow.- Support, administration, and maintenance include but are limited to the following responsibilities: User/Group/Role Management, List/Form Updates, Catalog Items/Service Portal, Workflows, Creating Tables and Fields, and Orchestration, Integrations, and Custom Apps- Author and maintain internal technical and process documentation related to the platform.- Design, develop and implement new configurations and customizations for ServiceNow.- Partner with the technology and business stakeholders to define, analyze, and document requirements for new ServiceNow processes or improvements to current processes; with little to no guidance/supervision, work independently.-
- Provide support to end-users by creating documentation, guided tours/Help screens (where needed), training users on new functionality, and presenting updates to end-users.- Advise and guide on how to get the most out of the product and learn about the latest product features.- Provide on-call support as required.

SKILLS AND KNOWLEDGE:
Required- 3+ years of overall ServiceNow administration experience, including development, design, and implementation- Bachelor’s degree in computer science, Information Systems, or Computer Engineering; or associate degree and equivalent work experience- Prior ServiceNow technical knowledge and high-level platform architecture understanding.- A strong understanding of ServiceNow functionality and how ITIL processes can be implemented in ServiceNow.- Strong verbal and written communication skills, with experience interacting with clients at multiple levels as well as the ability to demonstrate strong analytical and problem-solving skills.- Ability to complete multiple projects simultaneously and promptly.- Experience working across functional areas and driving continuous improvement.- Strong self-motivation, attention to detail, accuracy, and accountability- Must have a good understanding of ITIL/ITSM processes.- Experience designing and supporting ServiceNow ITSM (Incident, Change, Service Catalog, Knowledge, Problem, Service Portal)- Some experience with Active Directory, LDAP, MID, and SSO in an administrative capacity- ServiceNow Certified System Administrator certification

Preferred- ITIL Foundations Certification-
- Knowledge of Asset Management functionality within ServiceNow- Working knowledge of design, coding, testing methodologies, and debugging- Has attended ServiceNow Advanced System Administration courses.- Understands Agile development and delivery.

WORKING CONDITIONS:
- Standard office environment- Support hours: UK & US Hours- On-call Support: Yes, On Rotational Basis.

LI-MN1

About Polaris

As the global leader in powersports, Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954. Polaris' high-quality product line-up includes the Polaris RANGER®, RZR® and Polaris GENERAL side-by-side off-road vehicles; Sportsman® all-terrain off-road vehicles; military and commercial off-road vehicles; snowmobiles; Indian Motorcycle® mid-size and heavyweight motorcycles; Slingshot® moto-roadsters; Aixam quadricycles; Goupil electric vehicles; and pontoon and deck boats, including industry-leading Bennington pontoons. Polaris enhances the riding experience with a robust portfolio of parts, garments, and accessories. Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe.

EEO Statement

Polaris is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law.

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