Administrator, Servicenow
7 months ago
Overview:
**Responsibilities**:
- Collaborate with developers on implementing integrations for various systems that interact with ServiceNow.
- Provide guidance on maximizing the utilization of the platform and stay current on best practices and system enhancements.
- Perform reviews of existing workflows to ensure they are effective and efficient.
- Monitor system functionality, maintenance, and upgrades, including integration and process automation.
- Assist in the development and implementation of improvements to processes and tools.
- Collaborate with cross-functional teams to understand their needs and develop solutions to meet those needs.
- Use ServiceNow functionality and scripting tools to develop automation for tasks managed within ServiceNow.
Qualifications:
- A bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent work experience)
**Requirements**:
- ServiceNow Certified System Administrator (CSA) certification.
- Minimum 3-5 years’ experience as a ServiceNow System Administrator, including configuration, customization, and integration.
- Minimum ITILv3 certification and experience with ITSM processes.
- In-depth knowledge of ServiceNow CSM workspace features, capabilities, and best practices.
- Experience with ServiceNow integration technologies (REST, SOAP, JSON, etc.) and knowledge of data exchange formats (XML, JSON, etc.).
- Excellent problem-solving skills and ability to analyze complex business requirements and translate them into technical solutions.
- Strong communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders.
- Strong interpersonal and communication skills (verbal and written)
- A capacity for working with mínimal supervision on complex projects with considerable responsibility.
**Good to have**:
- Additional ServiceNow certifications (CSM, ITSM, etc.).
- Experience with scripting languages (JavaScript, PowerShell.), web technologies (HTML, CSS, XML, etc.) and workflow knowledge for customization and automation.
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