ServiceNow Administrator

4 months ago

Bengaluru, India ANSR Global Corporation Full time

Job Title: ServiceNow Administrator

Department/Group: ServiceNow Vertical

Location: Bangalore

ANSR Global is the leading consulting firm for companies seeking to set up global capability centers (GCCs). It provides a full suite of products and services to its clients, including collaborative workspaces, managed services for site support, and talent acquisition.

We partner with our clients to understand their unique business situations and translate them into actionable insights for a robust talent strategy for their GCCs. (

About ServiceNow Practice:

ANSR, in collaboration with ServiceNow, is revolutionizing service delivery in Global Capability Centres (GCCs). This strategic initiative involves co-curating a suite of new products and solutions tailored for the GCCs, leveraging ServiceNow's cutting-edge capabilities. The establishment of NOW Centres of Excellence (COEs) in GCCs is a key highlight, comprising Consulting and Staff Augmentation Services dedicated to accelerating the setup of these COEs.

  • To accelerate the setup of NOW COEs in GCCs, ANSR will be providing advisory and consulting services to build a comprehensive business and roadmap for establishing a successful SN COE at the GCC
  • ANSR is introducing staff augmentation services for GCCs in India, ensuring flexible capacity and rapid resource deployment. This initiative aims to accelerate project delivery and meet dynamic demands efficiently.
  • Furthermore, ANSR is committed to building a workforce of high-quality, NOW-trained employees specifically for the NOW COEs in GCCs, providing skilled professionals.
  • In addition to this, as an internal initiative, ANSR is re-platforming its service delivery to the NOW platform, consolidating the entire service portfolio on NOW.
  • This strategic shift ensures a connected end-to-end experience for customers, optimizing efficiency and elevating the overall service quality.

We are seeking a skilled and motivated ServiceNow Administrator to join our team. As a ServiceNow Administrator, you will be responsible for the configuration, administration, and maintenance of our ServiceNow platform to ensure optimal performance and alignment with business needs. You will collaborate with stakeholders to understand requirements, implement solutions, and provide ongoing support to ensure the effective utilization of ServiceNow across the organization.

Role and Responsibilities :

  • Administer and maintain the ServiceNow platform, including user access, roles, permissions, and configurations.
  • Configure and customize ServiceNow applications, modules, forms, and workflows to support business processes and requirements.
  • Collaborate with stakeholders to gather requirements, analyze workflows, and design solutions that leverage ServiceNow capabilities effectively.
  • Implement and manage integrations between ServiceNow and other systems, such as LDAP, Active Directory, and third-party applications.
  • Monitor system performance, troubleshoot issues, and perform regular maintenance tasks to ensure the stability, security, and scalability of the ServiceNow platform.
  • Provide technical support and assistance to end-users, including resolving incidents, fulfilling service requests, and troubleshooting problems related to ServiceNow functionality.
  • Create and maintain documentation, including system configurations, technical specifications, and user guides, to support training and knowledge sharing.
  • Stay current with ServiceNow releases, updates, and best practices, and evaluate new features for potential implementation.
  • Perform ServiceNow upgrade, hotfix application and cloning activities
  • Participate in change management processes, including reviewing and testing updates, patches, and enhancements to the ServiceNow platform.
  • Collaborate with cross-functional teams, including developers, business analysts, and project managers, to support ServiceNow-related initiatives and projects.

Experience and Requirements:

  • Minimum of 4 years of experience as a ServiceNow Administrator or similar role.
  • Strong understanding of CSM, HRSD, WSD, ESC, ITSM, and PPM platform set up and best practices.
  • Proficiency in configuring and customizing ServiceNow applications, modules, and workflows.
  • Experience with ServiceNow administration tasks, such as user management, security configurations, and system maintenance.
  • Familiarity with scripting languages, such as JavaScript, HTML, and CSS, for customizing ServiceNow solutions.
  • Excellent analytical, problem-solving, and communication skills.
  • Ability to work effectively both independently and as part of a team in a fast-paced environment.
  • ServiceNow certifications (must have) CSA
  • ServiceNow certifications (preferred) CAD, CIS (in one or more of applications - CSM, HRSD, WSD, ESC, ITSM, and PPM)

Educational Qualification:

  • Bachelors degree in computer science engineering or certification in related fields

Note: This job description is intended to provide a general overview of the responsibilities and requirements of the position. It is not an exhaustive list, and additional duties may be assigned as needed.

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