Servicenow Administrator

4 months ago

Bengaluru Karnataka, India Hewlett Packard Enterprise Full time

ServiceNow Administrator

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

**Who We Are**:
**HPE Services** is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

**What you’ll do**:
**Responsibilities will include**:

- Must have solid understanding of the ServiceNow Platform
- Must have good knowledge of ServiceNow ITSM modules i.e. Event management, Incident Management, Problem Management, Change Management, Knowledge Management, Service Portal, Service Catalog, Request Management from support perspective
- Well versed with ServiceNow access management [group/User maintenance etc.]
- Configuration/Customization of the ServiceNow system including workflows
- Understanding of Service-Now Logs for troubleshooting adhere Service-Now best practices
- Monitor health, usage and overall compliance of the platform
- Provide functional training & support to ServiceNow end users
- Should have basic knowledge of below Client Side and Server Side Scripting ,UI Policy ,Client Script Business Rule ,UI Action
- Good Understanding of CMDB / Asset Management / Service Mapping
- Should have the knowledge and understanding of SLA/OLA configuration
- Should know how to configure Catalog Items, Workflows and Notifications
- Fair knowledge on E-bonding, MID server, tool integration etc.
- Able to work on ServiceNow reports & dashboards
- Ability to evaluate the current environment, gather needs, and propose resolution at the earliest

**What you need to bring**:

- Minimum 1-4 years(ENT/INT) of hands on experience for ServiceNow Admin activities
- An academic degree or equivalent qualifications
- ITIL foundation Certification Mandatory
- Preferred CSA certificate
- Display keen interest in the latest technologies and share that knowledge with peers and managers.
- Fluent in English language, spoken and written
- Excellent communication and facilitation skills
- Ability to build trusted relationships across IT
- Analytical approach
- Experience in Enterprise datacenter products and environment. Additional Technical skills is an added advantage.
- Willing to work in a team environment working 24X7

**Interpersonal Skills**:

- Self-Starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives.
- Great organization skills to prioritize, follow up, deliver, and communicate status of assigned actions.
- Multi-tasking
- Exceptional Customer service skills, mindset & attitude.
- Be professional in all modes of interaction with our internal & external customers.
- Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets bold goals, focuses on critical priorities, and is accountable.
- Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful.
- Innovative - Builds and improves key business processes that enhance the effectiveness of HPE. Generates new ideas, challenges the status quo, and solves problems creatively.
- Be capable of making well founded decisions in high pressure situations
- Actively listen and confirm problem details showing empathy for urgent situations
- Utilize effective negotiation skills which will lead to satisfactory issue resolutions.

**Additional Skills**:
Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, Solutions Design, Testing & Automation, User Experience (UX)

**What We Can Offer You**:
**Health & Wellbeing**

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

**Personal & Professional Development**

**Diversity, Inclusion & Belonging**

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

**Let's Stay Connected**:
india #servicesandsupport

**Job**:
Engineering
**Job Level**:
TCP_01

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variet

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