Manager, Quality Services, Quality Services
3 weeks ago
Amazon’s Device Associate team is looking for a dynamic and talented Operations Manager for managing device testing teams.
Core Responsibilities:
Would manage DAs and SMEs, and will report to the Ops Manager. A Ops managershould have ability to mentor/coach DA’s/SMEs and ensure test case execution process is managed well. Will be the point of contact for the DAs, SMEs and QAEs for clarification queries/project execution/work allocation. A Ops manager will also be required to look at optimizations in the processes followed and bring about improvement in quality / productivity. In addition to managing process improvements and work allocation, and will also manage daily floor operations, create reports, review operator / DA performance on regular intervals and also ensure productivity & quality deliverables are met. A Ops manager will also be responsible for performance management of all the DA’s & Auditor’s reporting in to him/her.
Note: This job will involve rotational shift. The shift time can vary based on business requirement.
We are open to hiring candidates to work out of one of the following locations:
Bangalore, KA, IND
BASIC QUALIFICATIONS
- 2+ years of team management experience- Knowledge of Windows desktop environment and use of Word, Excel, IE, Firefox etc.
- Experience using data to influence business decisions
- Experience an operations, project or program Manager directly managing and developing front-line managers
PREFERRED QUALIFICATIONS
- Experience in quality assurance/testing/mobile industry/internet of things (IoT)- Experience managing project delivery
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