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Quality Auditor

2 months ago

Bengaluru, India Mintskill HR Solutions Full time

Job Information

Industry
- BankingWork Experience
- 5+ yearsSalary
- 5 to 8 Lac Per annumCity
- Bangalore | Noida | MumbaiState/Province
- KarnatakaCountry
- IndiaZip/Postal Code
- 560001- Role and Responsibilities- Manage and monitor operational activities related to successfully completing quality work (e.g., work plans/schedules, call monitoring, case files, productivity tracking and other quality reviews).
- Regularly conduct audits and participate in regular structured interventions. Ensure the team managed is calibrated on the requisite benchmark.
- Execute periodic projects having a direct linkage to improvement in productivity, increased throughput, and reduction in costs, improving quality and net promoter score.
- Develop and implement appropriate training related to quality policies, procedures and processes and other quality initiatives for various audiences (e.g., Quality CoE, Operations Leaders, Operations teams, etc.)
- Host and conduct internal/external calibration calls with various audiences (e.g. Quality Analysts, Operations leaders).
- Actively measure, monitor, trend and report quality metrics to identify potential quality concerns.
- Prepare quality related reports on a designated frequency for operations team, CoE leadership, quality committee as required.
- Participate in stakeholder meetings to represent the quality function for the site managed.
- Preferred Skills

1. Good listening skills

2. Maintains a high level of professionalism

3. Skilled in conflict management

4. Ability to confidently facilitate team discussion on quality/COPC parameters

5. Experience in coaching and leading employees

6. Understanding and practical experience in effective coaching techniques

7. Ability to continually support employees through individual development plans

8. Time management, organizational talent and presentation skills

9. Ability to deal with constant change positively and maintain high motivation

10. Drives team engagement and actions through internal survey results and insights

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