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Customer Care Executive for Inbound Travel Process USShift

4 months ago

Kolkata, India Webvio Technologies Pvt Ltd Full time
Job Brief:
We are hiring for the position ofInbound International BPO Customer Care Executive (CCE) to join ourdynamic Travel Process team. This role requires 6 months 2 yearsexperience in international BPO Itinvolves working in a captiveprocess handling flight booking and ticketing inquiries for ourUSbasedcustomers.

Responsibilities:
  • Provideexcellent customer service by managing inbound calls frominternational clients.
  • Assist customers withflight booking ticketing and travelrelatedinquiries.
  • Handle customer queries efficientlyand effectively in a USshiftenvironment.
  • Ensure customer satisfaction byresolving issues and providing accurateinformation.
  • Maintain records of customerinteractions andtransactions.
SkillsRequired:
  • Previous experience inan international BPO particularly in a travel process ispreferred.
  • Strong communication skills inEnglish.
  • Ability to work in a USshift timezone.
  • Knowledge of flight booking and ticketingsystems is an advantage.
  • Excellentproblemsolving skills and attention todetail.
Benefits:
  • Competitivesalary and performancebasedincentives.
  • Opportunity to work in a captiveprocess with growth potential.
  • Training anddevelopment programs.
  • A supportive andcollaborative work environment.