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Customer Care Professional

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Kolkata, India Webvio Technologies Private Limited Full time

We are hiring for the position of Customer Care Specialist / Customer Care Executive for our company Webvio Technologies Pvt Ltd at Rajarhat, Kolkata.


This is a US Inbound Ticketing Process Candidate have to take 15 to 30 inbound calls in a day only and book flight tickets and train tickets for US customers as per their requirements and resolve their quires .


Need Candidates with Good communication skills and minimum6 months - 2 years of experience in any International BPO

  • Working days: 24 days working days in a month , 6 week offs, 2 paid leaves, 1 birthday Leave , 15 compensatory off for a year .
  • Shifts: US night shift , Fixed shift with Roster off
  • Incentive : UP to 4 lacs in a month ( Average incentive 30 k to 50k in a month ) apart from salary
  • Salary : 18k-28k ( No deduction on salary)
  • Training : 30 days Fully paid training will be provided



Responsibilities:-


1.Manage incoming phone calls


2.Identify and assess customers needs to achieve satisfaction


3.Provide accurate, valid and complete information by using the right methods/tools


4.Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution




Requirements:-


1. Proven customer care experience In any International BPO or Experience as a Travel Sales Representative


2. Strong phone contact handling skills and active listening


3. Customer orientation and ability to adapt/respond to different types of characters.


4. Excellent communication and interpersonal skills