Service Delivery Manager-ESOFT-IT

3 months ago


Hyderabad, India Nexus Hire Full time
Service managementMaintain a highperformance level Manage ITservices desk and desktop support Takeaccountability for any incidents and coordinate with involvedparties Establish good communication betweenstakeholders Gain an indepth understandingof projects and analyze customerexpectationsTechnicalperception Collaborate with design andproduct teams to set standards Facilitatecontinuous improvements in theservices/products Set highlevel performancebenchmarksPerformance and qualitymanagement Recommend improvements fordelivery processes Give accurate reportsregarding delivery performance Leadpersonnel management Develop goodrelationships with their team and stakeholders to enable effectivecommunicationOtherresponsibilities Maintain positiverelationships with everyone Manage financeand budget Look for ways to reduce costswithout compromising quality Assess customerfeedback and make improvements Followdeadlines and organize review meetingsWhatwe need from you: Should have the ability tomanage people and events Should be able toact as a single point of contact in handlingsituations. Should have good skills inMicrosoft office Should be able to manageand coordinate amongst Police personnel and Officers operators andthe Company Should be fluent in Hindi andEnglish

management,accountability,deliveryperformance,it



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