Call Center Manager-Debt Management

2 weeks ago


Nagpur, India IDFC FIRST Bank Full time

Role/ Job Title:  Call Center Manager-Debt Management

Function/ Department: Collections

Job Purpose:

The role bearer has the responsibility to manage a team and co-ordinate the operational recovery activities for an area credit portfolio in their assigned territory. It includes administration of corporate policies and procedures and ensure that front delinquencies are minimized. Working closely with the legal team so that they can provide sound legal advice on how to manage delinquencies that the company faces. The role bearer end to end collection responsibility for the collections of the area allocated contributing to the larger organizational objectives of the bank.

Roles & Responsibilities:

Responsible to handle an area for collections of specific products Responsible for collection efficiency and cost of collections for the assigned area Responsible to track & control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters Responsible to review account allocations and collections targets by bucket to agencies/ in house team Regularly follow up with the default customers through a dedicated team Ensuring that the collection agencies and executives adhere to the legal guidelines provided by the law in force Manage productivity by fixing productivity parameters for In-house / Agencies / collection executives monitoring performance against set parameters and daily reviewing the same Making sure that there is adequate “Feet on Street” availability area-wise / bucket-wise / segment-wise Ensuring that detailed background and reference check has been done of agencies / DCTs being appointed and evaluate them constantly Collaborate with legal team to ensure legal action is taken on specified cases Building relationships with key clients to ensure timely collections are made Determine suitable tactics or strategies for timely collections.

Education Qualification: 

Graduation: Any Graduation 

Experience:  5 to 10 years of relevant experience



  • nagpur, India IDFC FIRST Bank Full time

    Role/ Job Title:  Call Center Manager-Debt Management Function/ Department: Collections Job Purpose: The role bearer has the responsibility to manage a team and co-ordinate the operational recovery activities for an area credit portfolio in their assigned territory. It includes administration of corporate policies and procedures and ensure...

  • Call Center Executive

    4 weeks ago


    Nagpur, Maharashtra, India Supra computer system Full time

    Urgently Required: Call center executive Education: Any Graduate, Post Graduate Experience: 0-1 yr **Responsibilities**: Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions...

  • Call Center

    1 month ago


    Nagpur, Maharashtra, India Arovan web pvt ltd Full time

    Urgently Required : Call Center Executive Education: 12TH, Any Graduate Exeperience: 0-2 Yrs Roles: Handle many inbound and outbound calls to customers and clients. - Identify the needs of customers, resolve issues, and provide solutions. - Upsell other products wherever possible. - Ensure you follow the customer service script provided by the company for...

  • Calling Process Wfh

    1 month ago


    Nagpur, India Gixenmixen Info Tech Full time

    **Responsibilities**: - Making outbound calls to clients and assisting them with their inquiries - Receiving and resolving customer complaints - Updating customer records as required - Providing exceptional customer service and ensuring customer satisfaction - Identifying and escalating priority issues as required - Managing customer accounts and ensuring...


  • nagpur, India Vision India Services Pvt. Ltd. Full time

    Job Description:  Make outbound calls to customers to interact with them  Maintain a courteous and friendly nature when interacting with customers  Build positive work relationships with customers to enhance the image and public perception of a company  Good knowledge of Computer

  • Informatica Developer

    2 weeks ago


    Nagpur, India Nice Software Solutions Pvt. Ltd Full time

    Role : Informatica DeveloperJob Location : Nagpur/ Pune (WFO)No. Of Positions : 1Job Type : Full TimeNice Software Solutions Pvt. Ltd. is seeking a knowledgeable and experienced professional to join our team as an Informatica Developer.Key Responsibilities :Understand the business requirement or the downstream process requirementMust have experience in...


  • nagpur, India BluCrest Capital Advisors Private Limited Full time

    Job Title: Corporate Development Manager Job Location: Nagpur Education: Educational Qualification,Graduate in any stream or MBA Experience: 4+ years in Banks/ NBFC/ other financial advisory Firms/ Credit Rating Agency Company Overview BluCrest Capital Advisors Pvt Ltd is a financial advisory firm founded in 2016. Team comprises experienced bankers,...

  • Process Associate

    4 weeks ago


    Nagpur, India Swarag Care Connect Private Limited Full time

    Company Description Swarag BPO is a dynamic and client-centric Business Process Outsourcing (BPO) firm dedicated to delivering exceptional customer service solutions. We specialize in providing tailored voice and chat customer support services that help businesses enhance their customer experiences and streamline operations. Our passion for excellence and...

  • Admin Assistant

    4 weeks ago


    Nagpur, India Nurture learning center Full time

    Profile: Admin assistant Education: Any graduate, Post graduate Experience: 1- 3 year JD: - Manage workflow by assigning tasks to other administrative employees daily, ensuring that deadlines are met and work is completed correctly - Assist in training staff members and new hires - Implement and monitor programs as directed by management, and see the...

  • Informatica Developer

    2 weeks ago


    Nagpur/Pune, India Nice Software Solutions Pvt. Ltd Full time

    Role : Informatica DeveloperJob Location : Nagpur/ Pune (WFO)No. Of Positions : 1Job Type : Full TimeNice Software Solutions Pvt. Ltd. is seeking a knowledgeable and experienced professional to join our team as an Informatica Developer.Key Responsibilities : Understand the business requirement or the downstream process requirement Must have experience in...

  • Informatica Developer

    4 weeks ago


    Nagpur/Pune, IN Nice Software Solutions Pvt. Ltd Full time

    Role : Informatica DeveloperJob Location : Nagpur/ Pune (WFO)No. Of Positions : 1Job Type : Full TimeNice Software Solutions Pvt. Ltd. is seeking a knowledgeable and experienced professional to join our team as an Informatica Developer.Key Responsibilities :Understand the business requirement or the downstream process requirementMust have experience in...

  • Duty Manager

    5 days ago


    Nagpur, India Marriott International Full time

    Job Number 24083277Job Category Rooms & Guest Services OperationsLocation Le Méridien Nagpur, Wardha Road, Nagpur, Maharashtra, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office...


  • Nagpur, Maharashtra, India BARBEQU PAV BHAJI RESTAURANT Full time

    **Job Summary**:We are looking for a skilled and enthusiastic Multilingual Telecaller who is proficient in Marathi, English, and Hindi. As a Multilingual Telecaller, you will be responsible for making outbound calls to potential customers, answering inquiries, and providing information about our products or services. Fluency in all three languages is...

  • Duty Manager

    4 days ago


    Nagpur, Maharashtra, India Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Le Méridien Nagpur, Wardha Road, Nagpur, Maharashtra, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas...


  • Nagpur, India Abbott Laboratories Full time

    CORE JOB RESPONSIBILITIES:Business generation & development:· Achieve monthly, quarterly, half yearly and yearly sales target by promoting company's products ethically to customers as per the business plan, also ensure Doctor / Customer Call average as per the customer management plan of the division· Organizing Camps (CME) as per the division...


  • nagpur, India SIESTO SYSTEM PVT LTD Full time

    Job Responsibility Bring new Dealer/ Distributorship on board and maintain relationships with existing once. Understand customer and business needs to cross-sell and up-sell the companys products. Calling potential customers to explain company products and encourage purchases. . Coordinate with other company personnel such as the support team and management...


  • Nagpur, India Schindler Full time

    ID:  73141 We Elevate... You Join Schindler and help us elevate our world: Use your skills to allow megacities to grow. With our elevators and escalators, we keep the urban world moving. Since 1874 Schindler has been a Citymaker with proud reputation for elevating not only buildings, but the well-being of everyone who lives and works in...


  • nagpur, India Schindler Full time

    ID:  73141 We Elevate... You Join Schindler and help us elevate our world: Use your skills to allow megacities to grow. With our elevators and escalators, we keep the urban world moving. Since 1874 Schindler has been a Citymaker with proud reputation for elevating not only buildings, but the well-being of everyone who lives and works...


  • Nagpur, India Abbott Full time

    Roles and Responsibilities in detail Area Business Planning: • Plan for monthly and quarterly business. • Plan demand generation and fulfilment • Monitor actual Sales and mid-course corrections and inputs to reduce variance against expectations • Prescription audit for Abbott brands and other competitors brands • To create and update...


  • nagpur, India Abbott Full time

    Roles and Responsibilities in detail Area Business Planning: • Plan for monthly and quarterly business. • Plan demand generation and fulfilment • Monitor actual Sales and mid-course corrections and inputs to reduce variance against expectations • Prescription audit for Abbott brands and other competitors brands • To create and...