Process Associate

2 months ago

Nagpur, India Swarag Care Connect Private Limited Full time

Company Description

Swarag BPO is a dynamic and client-centric Business Process Outsourcing (BPO) firm dedicated to delivering exceptional customer service solutions. We specialize in providing tailored voice and chat customer support services that help businesses enhance their customer experiences and streamline operations. Our passion for excellence and commitment to client success drive everything we do.

Role Description

This is a full-time on-site role for a Call Center Associate. The Call Center Associate will be responsible for providing exceptional customer service and resolving customer issues through voice and chat mediums. The Call Center Associate will also be responsible for maintaining accurate records and ensuring customer satisfaction.

**Qualifications**:
0-1 Year of experience
- Computer Literacy skills
- Excellent Communication skills
- Customer Experience and Customer Service skills
- Experience in Contact Centers
- Ability to work independently and in a team environment
- High school diploma or equivalent
- Fluency in English and Hindi
- A positive attitude and willingness to learn

Relevant skills and qualifications that would be beneficial include experience with customer relationship management (CRM) systems, experience in a call center or customer service environment, and knowledge of additional languages.

**Salary**: ₹8,000.00 - ₹12,500.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Work from home

Schedule:

- Night shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (required)

Ability to Commute:

- Nagpur, Maharashtra (preferred)

Ability to Relocate:

- Nagpur, Maharashtra: Relocate with an employer provided relocation package (preferred)

**Speak with the employer**
+91 9309970312

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