Reservations Specialist

1 month ago


Bengaluru, India sysotel.ai Full time

Responsibilities for reservations Executive

  • Processes reservation requests from clients as per the hotel's requirements.
  • Know the type of rooms available, their location, and their layout.
  • Handles daily correspondence.
  • Take calls to assist client needs with reservations including modifications and cancellations.
  • To maximize revenue via up-selling.
  • To deal with calls and email inquiries.
  • To accurately file all information regarding reservations and past bookings.
  • To post advanced deposits to individual reservations and do a deposit audit.
  • When requested send confirmation of reservations.
  • To do the correspondence for the following days bookings to adhere to the checklist and ensure complete accuracy.

Qualifications for a reservations Executive

  • Must possess professional telephone etiquette and have an excellent command of the English language
  • Must be able to analyze client situations and make suggestions.
  • Demonstrates clear and effective verbal and written skills to obtain and convey information to clients, technicians, management, and team members producing reports.
  • Relevant qualification, preferably a College/University degree in Tourism.
  • Able to work rapidly and accurately.
  • Articulate communication, both written and verbal.



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