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Customer Service Representative

1 month ago

Bengaluru, Karnataka, India sysotel Full time

As a Reservations Specialist at Sysotel, you will play a key role in ensuring seamless guest experiences.

Key Responsibilities
  • Reservation Management: Process and manage reservation requests from clients according to hotel requirements.
  • Room Knowledge: Stay up-to-date on available room types, their locations, and layouts to provide accurate information to clients.
  • Communication: Handle daily correspondence, respond to client inquiries, and take calls to address reservation needs, including modifications and cancellations.
  • Revenue Growth: Maximize revenue through up-selling opportunities.
  • Record Keeping: Accurately maintain all reservation and past booking information.
  • Confirmations: Send confirmation of reservations when requested.
  • Pre-Arrival: Prepare correspondence for the following day's bookings to ensure accuracy and completeness.
Requirements
  • Communication Skills: Possess professional telephone etiquette and have an excellent command of the English language.
  • Analysis and Problem-Solving: Be able to analyze client situations and provide suitable suggestions.
  • Reporting: Demonstrate clear and effective verbal and written skills to gather and convey information to clients, technicians, management, and team members.
  • Qualifications: Relevant qualification, preferably a College/University degree in Tourism.
  • Work Style: Be able to work rapidly and accurately.
  • Communication: Possess articulate communication, both written and verbal.