Airport Protocol Officer

2 months ago

Kolkata, India 2coms Full time
Job Description
About client -Our client, is an Indian rolling stock manufacturer.. 

Job Description:
We are seeking a highly organized and professional Airport Protocol Officer to ensure the smooth
coordination and management of airport services for VIPs, dignitaries, and other important guests.
The ideal candidate will have excellent communication skills, an in-depth understanding of airport
operations, and the ability to provide exceptional customer service.
Location: Kolkata, India
Key Responsibilities:
• VIP Coordination: Coordinate and manage all airport-related services for VIPs, including
meet-and-greet services, expedited check-ins, and priority boarding.
• Liaison: Act as a liaison between the airport authorities, airlines, ground services, and other
relevant parties to ensure smooth operations.
• Security Management: Ensure that all security protocols are followed, including the
facilitation of security clearances for VIPs and their entourage.
• Logistics Planning: Manage logistics for the arrival and departure of VIP guests, including
transportation arrangements, baggage handling, and customs clearance.
• Customer Service: Provide personalized assistance to VIP guests, addressing their needs
and concerns promptly and professionally.
• Documentation: Prepare and manage necessary documentation for airport protocol
services, including entry permits, landing permissions, and special clearances.
• Communication: Maintain clear and constant communication with all relevant stakeholders
to ensure seamless service delivery.
• Problem Resolution: Handle any issues or emergencies that may arise during airport
operations, ensuring a swift and effective resolution.
• Reporting: Prepare and submit reports on airport protocol activities, including any incidents,
delays, or deviations from standard procedures.
Qualifications:
• Education: Bachelor’s degree in hospitality, aviation management, public relations, or a
related field is preferred.
• Experience: Previous experience in airport operations, customer service, or protocol
management is highly desirable.
• Skills:
o Strong organizational and multitasking abilities.
o Excellent verbal and written communication skills.
o Ability to remain calm and composed under pressure.
o Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
o Knowledge of airport operations and security procedures is an asset.
• Languages: Proficiency in with strong English communication skills.
Personal Attributes:
• Professional appearance and demeanor.
• Strong attention to detail.
• Ability to handle confidential information with discretion.
• High level of interpersonal skills and the ability to interact with people from diverse
backgrounds

Requirements
VIP Coordination: Coordinate and manage all airport-related services for VIPs, including meet-and-greet services, expedited check-ins, and priority boarding. • Liaison: Act as a liaison between the airport authorities, airlines, ground services, and other relevant parties to ensure smooth operations. • Security Management: Ensure that all security protocols are followed, including the facilitation of security clearances for VIPs and their entourage. • Logistics Planning: Manage logistics for the arrival and departure of VIP guests, including transportation arrangements, baggage handling, and customs clearance. • Customer Service: Provide personalized assistance to VIP guests, addressing their needs and concerns promptly and professionally. • Documentation: Prepare and manage necessary documentation for airport protocol services, including entry permits, landing permissions, and special clearances. • Communication: Maintain clear and constant communication with all relevant stakeholders to ensure seamless service delivery. • Problem Resolution: Handle any issues or emergencies that may arise during airport operations, ensuring a swift and effective resolution. • Reporting: Prepare and submit reports on airport protocol activities, including any incidents, delays, or deviations from standard procedures. Qualifications: • Education: Bachelor’s degree in hospitality, aviation management, public relations, or a related field is preferred. • Experience: Previous experience in airport operations, customer service, or protocol management is highly desirable. • Skills: o Strong organizational and multitasking abilities. o Excellent verbal and written communication skills. o Ability to remain calm and composed under pressure. o Proficiency in Microsoft Office Suite (Word, Excel, Outlook). o Knowledge of airport operations and security procedures is an asset. • Languages: Proficiency in with strong English communication skills. Personal Attributes: • Professional appearance and demeanor. • Strong attention to detail. • Ability to handle confidential information with discretion. • High level of interpersonal skills and the ability to interact with people from diverse backgrounds

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