Airport Protocol Officer

2 months ago

Kolkata, India 2coms Full time
About client Our client is an Indian rolling stock manufacturer..

Job Description:
We are seeking a highly organized and professional Airport Protocol Officer to ensure the smooth
coordination and management of airport services for VIPs dignitaries and other important guests.
The ideal candidate will have excellent communication skills an indepth understanding of airport
operations and the ability to provide exceptional customer service.
Location: Kolkata India
Key Responsibilities:
VIP Coordination: Coordinate and manage all airportrelated services for VIPs including
meetandgreet services expedited checkins and priority boarding.
Liaison: Act as a liaison between the airport authorities airlines ground services and other
relevant parties to ensure smooth operations.
Security Management: Ensure that all security protocols are followed including the
facilitation of security clearances for VIPs and their entourage.
Logistics Planning: Manage logistics for the arrival and departure of VIP guests including
transportation arrangements baggage handling and customs clearance.
Customer Service: Provide personalized assistance to VIP guests addressing their needs
and concerns promptly and professionally.
Documentation: Prepare and manage necessary documentation for airport protocol
services including entry permits landing permissions and special clearances.
Communication: Maintain clear and constant communication with all relevant stakeholders
to ensure seamless service delivery.
Problem Resolution: Handle any issues or emergencies that may arise during airport
operations ensuring a swift and effective resolution.
Reporting: Prepare and submit reports on airport protocol activities including any incidents
delays or deviations from standard procedures.
Qualifications:
Education: Bachelor s degree in hospitality aviation management public relations or a
related field is preferred.
Experience: Previous experience in airport operations customer service or protocol
management is highly desirable.
Skills:
o Strong organizational and multitasking abilities.
o Excellent verbal and written communication skills.
o Ability to remain calm and composed under pressure.
o Proficiency in Microsoft Office Suite (Word Excel Outlook).
o Knowledge of airport operations and security procedures is an asset.
Languages: Proficiency in with strong English communication skills.
Personal Attributes:
Professional appearance and demeanor.
Strong attention to detail.
Ability to handle confidential information with discretion.
High level of interpersonal skills and the ability to interact with people from diverse
backgrounds

-Education: Completion of high school is required. Trade courses are an asset -Experience: A minimum of 3 years of experience in welding is required. If the candidate does not have at least 3 years of experience, then a post-secondary education certificate OR Completion of a three-year apprenticeship program is required.

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