Airport Protocol Officer

2 months ago

Kolkata, India 2coms Full time
About client Ourclient is an Indianrollingstockmanufacturer..

JobDescription:
We are seeking ahighly organized and professional Airport Protocol Officer toensure the smooth
coordination andmanagement of airport services for VIPs dignitaries and otherimportant guests.
The idealcandidate will have excellent communication skills an indepthunderstanding ofairport
operations and the abilityto provide exceptional customerservice.
Location: KolkataIndia
KeyResponsibilities:
VIPCoordination: Coordinate and manage all airportrelated services forVIPs including
meetandgreetservices expedited checkins and priorityboarding.
Liaison: Act as aliaison between the airport authorities airlines ground servicesand other
relevant parties toensure smooth operations.
Security Management: Ensure that all security protocols arefollowed includingthe
facilitation of securityclearances for VIPs and theirentourage.
Logistics Planning:Manage logistics for the arrival and departure of VIP guestsincluding
transportationarrangements baggage handling and customsclearance.
Customer Service:Provide personalized assistance to VIP guests addressing theirneeds
and concerns promptly andprofessionally.
Documentation:Prepare and manage necessary documentation for airportprotocol
services including entrypermits landing permissions and specialclearances.
Communication:Maintain clear and constant communication with all relevantstakeholders
to ensure seamlessservice delivery.
ProblemResolution: Handle any issues or emergencies that may arise duringairport
operations ensuring aswift and effective resolution.
Reporting: Prepare and submit reports on airport protocolactivities including anyincidents
delays or deviationsfrom standardprocedures.
Qualifications:
Education: Bachelor s degree in hospitality aviation managementpublic relations or a
relatedfield is preferred.
Experience:Previous experience in airport operations customer service orprotocol
management is highlydesirable.
Skills:
o Strong organizationaland multitasking abilities.
oExcellent verbal and written communicationskills.
o Ability to remain calmand composed under pressure.
oProficiency in Microsoft Office Suite (Word ExcelOutlook).
o Knowledge of airportoperations and security procedures is anasset.
Languages: Proficiency inwith strong English communicationskills.
PersonalAttributes:
Professionalappearance and demeanor.
Strongattention to detail.
Ability tohandle confidential information withdiscretion.
High level ofinterpersonal skills and the ability to interact with people fromdiverse
backgrounds

-Education: Completion of high school is required. Trade coursesare an asset -Experience: A minimum of 3 years of experience inwelding is required. If the candidate does not have at least 3years of experience, then a post-secondary education certificate ORCompletion of a three-year apprenticeship program isrequired.

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