Capability Manager

1 month ago

Gurugram, India UnitedHealth Group Full time
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Positions in this function are involved in the definition, management, and implementation of technology focused projects/programs. This function is not for project/program management in non-technology roles. Positions are business specialists and technology generalists that manage, direct and interface with business clients. Individuals in this function may be involved in:

Defining work strategies, aligning these with resources and desired client outcomes, and overseeing planning and execution of the workEnsuring technology solutions are managed to support business strategies, often working with senior managementDirecting the integration of technical aspects of all related projects/programsConducting analyses, needs assessments, and cost/benefit assessments and helping to broker other technology servicesMonitoring financials to ensure budget complianceRelease managementProjects are more stand-alone than programs; program management is typically the orchestration of several related projects. At entry level individual contributor roles, the primary focus will be project management. As one advances through the career path, their focus may be project or program focused, depending on business need Impact of work is most often at the local level

Primary Responsibilities:

Act as a servant leader and coach to the development teams, guiding them in adopting and implementing agile principles and practicesCollaborate with TPMs, business stakeholders, and development teams to define project goals, scope, and backlog items specificallyWork closely with product and engineering teams to ensure that the software solutions deliver value to business customersFoster a culture of continuous improvement, identifying and implementing process improvements to enhance team productivity and delivery efficiencyPromote effective communication and collaboration within and across teams, ensuring clear understanding of project priorities, timelines, and dependenciesFacilitate conflict resolution and help teams make decisions by fostering a collaborative and inclusive environmentMonitor and track project progress, ensuring that the team is meeting sprint goals, deliverables, and timelinesIdentify and mitigate risks and issues that may impact project delivery, escalating as neededComply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Bachelor's degreeProven experience and through understanding of project/program management techniques and methods10+ years of industry experience, with a solid focus on US healthcare industryExtensive experience in liaising with product and engineering teams to deliver value to business customersSolid knowledge and understanding of Agile methodologies (Scrum, Kanban, etc.) and their application in software development projectsSolid proficiency in facilitating and coordinating logistics for Agile routines and practices, e.g., Backlog Refinement, Planning, Daily Scrum, and RetrospectivesProficient in ensuring healthy backlogs are maintained and accurately balanced across team membersProven excellent facilitation, communication, and interpersonal skills to effectively collaborate with cross-functional teams and stakeholdersAbility to handle multiple priorities and work in a fast-paced, dynamic environmentSolid problem-solving and conflict resolution skills

Preferred Qualifications: 

Certified Scrum Master certification, Professional Scrum Master certification, or SAFe certificationHands on experience In tools like Aha, RallyExperience playing the Scrum Master role for at least two yearsExperience with Agile project management tools (e.g., Rally, Jira, etc.)Knowledge of other Agile approaches: Scrum, Kanban, etc.Healthcare domain experience with exposure to Provider & Payor search experience

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

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