Support Specialist
4 weeks ago
Job Description
Connected Customer Support communicates with branches around the world, solving dozens of issues and configuring setups in our internal systems on a daily basis. Every day is a new challenge, whether that is a password reset or determining why our Electronic Data has stopped sending to a global client. We use logic to troubleshoot inconsistencies in our EDI translations, catching the small things and hunting down bugs. No one will tell you our job is easy, but we are serious about having fun and enjoying time with our teammates. Come prepared to learn, laugh with us, and provide the very best in customer service
This job might be for you if:
You’re a passionate problem solver You enjoy improving processes You have experience in a fast-paced environment Your attention to detail is outstanding You enjoy complex puzzlesYou'll be happy working with us if you are also:
Take pride in your work and desire to do it correctly, every time Have flexibility to reprioritize and handle multiple assignments at any given time while maintaining commitment to deadlines Have experience in Unix, scripting, or SQL Enjoy reading or understanding code, but not necessarily writing it
Qualifications
Experience: 3 to 8 Years
Minimum Qualifications:
Experience in an EDI environment and Knowledge on EDI formats like ANSI X12, EDIFACT, XML, Flat files Excellent analytical and decision-making skills Exceptional customer service Effective verbal and written communication Superior organization skills Ability to create instructional and technical documentation-
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