Guest Relation Manager

Found in: Talent IN C2 - 2 weeks ago

Ahmedabad, India Hyatt Corporation Full time

Guest Relation Manager

Hyatt Regency Hyatt Regency Ahmedabad IN - GJ - AhmedabadGuest ServicesDepartment Head/ManagerFull-timeReq ID: AHM001272Local

Summary

Overview: We are seeking a dynamic and customer-focused individual to join our team as a Guest Relations Manager. In this role, you will play a pivotal role in ensuring an exceptional guest experience by overseeing all aspects of guest relations, satisfaction, and service delivery. The ideal candidate will possess strong interpersonal skills, exceptional problem-solving abilities, and a passion for delivering outstanding customer service.

Responsibilities:

Guest Experience Enhancement:

Proactively engage with guests to understand their needs and preferences.Implement strategies to enhance the overall guest experience and exceed expectations.Handle guest inquiries, requests, and concerns with prompt and effective resolution.

Team Leadership:

Lead and motivate a team of guest relations professionals to deliver exceptional service.Conduct regular training sessions to ensure staff is well-versed in customer service standards and protocols.Foster a positive and collaborative team environment.

Communication and Coordination:

Effectively communicate with various departments to ensure seamless coordination for guest services.Liaise with housekeeping, front desk, and other relevant teams to address guest needs promptly.

Feedback Management:

Implement and manage guest feedback systems to gather insights for continuous improvement.Analyze feedback data to identify trends and areas for improvement, implementing corrective actions as needed.

Quality Assurance:

Implement and uphold quality assurance standards to maintain a high level of service excellence.Conduct regular audits to ensure adherence to established guest service protocols.

VIP and Special Events Coordination:

Coordinate VIP services and special events to enhance the guest experience.Work closely with the events team to ensure seamless execution of special arrangements.

Qualifications

Bachelor’s degree in Hospitality Management, Business Administration, or related field. Proven experience in guest relations or hospitality management. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Ability to work in a fast-paced and dynamic environment. Problem-solving mindset and a proactive approach to guest satisfaction.

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