Director - Digital Payments Consulting, Visa Consulting & Analytics

Visa Consulting and Analytics (VCA) drives tangible, impactful and financial results for Visa’s network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, Visa Consulting and Analytics solves the most strategic problems for our clients.

The India & South Asia (InSA) Consulting Market team within Visa Consulting & Analytics provides consulting and solution services for Visa’s largest issuers in India, Sri Lanka, Bangladesh, Nepal, Bhutan & Maldives. We apply deep expertise in the payments industry to provide solutions to assist clients with their key business priorities, drive growth and improve profitability. The VCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer experience, digital payments and running risk.

You will join our consulting team and play a role in delivering and implementing high impact projects and solutions with client across the Payments Ecosystem which includes Issuers, Acquirers, Merchants, Fintechs etc. You will develop initiatives to promote balanced and profitable growth, thereby ensuring that Visa is both, the preferred brand and outstanding business partner. The main objective of the role is to help deepen client relationships, identify consulting opportunities and optimize client performance by helping them implement campaigns and strategies recommended by Visa. This role is based in our Mumbai office and reporting into the Head of Strategy & Advisory, VCA India & South Asia.

What a Digital Consulting Director does at Visa:

Key responsibilities for the Director Digital Consulting:

The three key responsibility areas are :

• Business and pipeline development of Visa’s Consulting and Analytics’ Digital advisory services with specific revenue targets

• Participate in high-impact solutioning & delivery that meet the high standards that result in high NPS & repeat engagements

• Develop Consulting practice area & contribute to Thought Leadership

• Scale up the Digital Advisory Practice in the market and will be responsible for meeting the practice and delivery targets across Fraud Risk and Credit Risk practice area

• With expertise in Digital, help develop clients business strategies across the product lifecycle (acquisition, activation, usage and retention)

• As a Practice Lead you will lead engagement teams serving our clients and gain exposure to a spectrum of topics that are complex in scale and scope, intellectually demanding, and highly deadline driven.

• The core pillars with Digital Practice are Technology, Design, Digital Strategy and Digital Marketing.

• You will lead in teams of typically 3 – 5 consultants, taking charge of specific aspects of the project. You will do extensive desktop research, source data, build benchmarks and contribute to identifying potential solutions for a specific client problem or challenge. Together, you will help clients make

• lasting improvements to their performance and realize their most important goals.

• Over the course of each project, you will gather and analyze information, formulate, and test hypotheses, and develop and communicate recommendations.

• You will work with Visa resources, clients, and other related industry stakeholders to collect information that will become the basis of the team’s case problem solving.

• You will own and identify information sources, gather, and interpret data and execute analysis to translate to meaningful insights.

• You will also present results to internal Visa stakeholders, client management and at-times implement recommendations in collaboration with client team members.

• As a Director, you will also spend about 40% of your time, supporting business development and Practice building efforts.

• Drive thought leadership pieces with high quality of analytical and conceptual outputs.

• Contribute to key Practice building initiatives – Capability / IP generation, training, mentorship, team initiatives.

 Why this is important to Visa

Visa is committed to meeting a broader set of our client’s needs which in turn help to diversify our revenue. Visa Consulting and Analytics is a leading contributor to achieving this strategy. The Client Consulting Director is responsible for delivering this objective for India and South Asia clients.

What you will need:

Having already accumulated a variety of experience, you will be curious about the payment industry and keen to work alongside an experienced team in gaining a deeper understanding. You will be comfortable in presale consulting engagement, delivery of a project, managing a project end to end and relish the opportunity to work closely with clients to influence their future performance. As a Director, you should be a strong leader, working with client senior management team, and internal client relationship and account executives in Visa.

Specific skills and experience you will bring are:

• At least 12 years of solid experience gained preferably within the financial services practice of a top-tier consulting firm having moved swiftly through ranks OR at a large Indian, regional or global financial institution and/or financial technology company. A combination of regional and global experience strongly desired
• Specialist in one area of Digital Transformation – Technology or Design or Digital Strategy or Digital Marketing or Driving Program Management for large Digital Transformation engagements will be required.
• Deep consulting skills and client engagement capabilities. Advanced client management, project management and presentation skills
• Strong network and credibility within financial services clients in India and diplomatic skills to extract desired outcomes. Comfortable interacting with and presenting to senior management of clients and VISA
• Superior analytical and problem solving skills, with demonstrated intellectual and analytical rigor
• Strong team leadership skills with a collaborative, diplomatic, and flexible style and able to work effectively in a matrixed organization
• Curious, up to date with Indian payment landscape with a point of view on what & how of client priorities & problems
• Financial acumen with experience managing a P&L.
• Detail oriented, ensuring the highest level of quality/rigor in reports and data analysis
• Self-motivated, results-oriented individual with the ability to progress multiple priorities concurrently
• Strong commercial acumen, with experience in working on business/value cases that prove ROI
• Relevant depth of experience in at least one of the following areas: digital sales/marketing, merchant acquiring / small business customer segments, data analytics and/or credit risk management
• Strong teamwork and collaboration skills with the ability to work effectively with inter-disciplinary groups

In addition, you will ideally bring the following:
• Strong consulting toolkit (e.g. hypothesis driven analysis & problem solving, stakeholder management / facilitation and project management skills)
• Significant understanding of data analysis, modelling, and technology in payments, and cloud technology, etc.
• Experience using financial indicators to measure business performance with a significant focus on impacting return on investment
• Knowledge and understanding of banking operations and/or payment schemes, including products & services, business systems and processes, marketing initiatives and card issuing experience

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.