Senior Director

Team Summary

Visa Consulting and Analytics (VCA) drives tangible, impactful and financial results for Visa’s network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, Visa Consulting and Analytics solves the most strategic problems for our clients.

The India & South Asia (InSA) Consulting Market team within Visa Consulting & Analytics provides consulting and solution services for Visa’s largest issuers in India, Sri Lanka, Bangladesh, Nepal, Bhutan & Maldives. We apply deep expertise in the payments industry to provide solutions to assist clients with their key business priorities, drive growth and improve profitability. The VCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer experience, digital payments and running risk.

You will join our consulting team and play a role in delivering and implementing high impact projects and solutions with client across the Payments Ecosystem which includes Issuers, Acquirers, Merchants, Fintechs etc. You will also develop initiatives to promote balanced and profitable growth, thereby ensuring that Visa is both, the preferred brand and outstanding business partner. This role is based in our Mumbai office and reporting into the Head of Consulting, India & South Asia.

What a Senior Director Client Consulting does at Visa:

The three responsibility areas are :

• Drive business and pipeline development of Visa’s Consulting and Advisory services with specific revenue targets as per the annual plans for the India and South Asia cluster
• Lead high-impact solutioning & delivery that meet the high standards that result in high NPS & repeat engagements
• Develop Consulting practice area & contribute to Thought Leadership

Your responsibilities will include:

• Diversify VCA’s advisory offerings by developing new practices within payments consulting and develop framework, go to market and commercial model around the same
• Drive VCA’s brand in the India and South Asia market as the leading payments consulting firm through thought leadership, publications and industry participations.
• Contribute to broader India and South Asia’s strategic priorities around the topics of Cross Border, New Payment Flows, Value-Added Services among others
• Deep subject matter expertise in strategy consulting, responsible for delivering large payment strategy projects and helping team members developing skill in the same.
• Developing a pipeline of projects in partnership with the Client Relationship Management teams. Lead regular strategic & planning discussions at client level collaborating with internal Visa teams and key stakeholders at clients.
• Lead consulting initiatives and drive closing engagement by identifying potential opportunities with Issuing/Acquiring Bank Partners, Fintechs & Merchants
• Collaborate cross-functionally (marketing, sales, risk, client services, products & innovation) and across global regional teams to execute projects in ways that use the breadth and depth of Visa’s resources
• Collaborate with other VCA team members ensuring the delivery of high quality consulting deliverables
• Commercialise new ‘set plays’ that are rolled out across InSA clients.

VCA projects are typically 2-4 months in duration and run in parallel. Potential projects could include portfolio management diagnostics, assessments of digital product and marketing strategies, product design and launch, development of industry landscape evaluations to inform payments strategies, and optimisation of client customer experience and supporting processes.

Why this is important to Visa

Visa is committed to meeting a broader set of our client’s needs which in turn help to diversify our revenue. Visa Consulting and Analytics is a leading contributor to achieving this strategy. The Senior Director, Client Consulting is responsible for delivering this objective for India and South Asia clients.

What you will need:

Having already accumulated a variety of experience, you will be curious about the payment industry and keen to work alongside an experienced team in gaining a deeper understanding. You will be comfortable in presale consulting engagement, delivery of a project, managing a project end to end and relish the opportunity to work closely with clients to influence their future performance. As a senior director for your practice, you should be a strong leader, working with client senior management team, and internal client relationship and account executives in Visa.

Specific skills and experience you will bring are:

• 15 - 20 years above experience in Payment Industry,  Consulting, Strategy, or Financial institutions
• Previous Engagement Management / Business Development experience at large management consulting firm leading or Portfolio Management / Product Leadership at a large Indian Financial Institution
• Superior analytical and problem solving skills, with demonstrated intellectual and analytical rigor
• Strong team leadership skills with a collaborative, diplomatic, and flexible style; able to work effectively in a matrixed organization
• Curious, up to date with Indian payment landscape with a point of view on what & how of client priorities & problems
• Financial acumen with experience managing a P&L.
• Detail oriented, ensuring the highest level of quality/rigor in reports and data analysis
• Excellent presentation skills, including strong oral and written capabilities
• Self-motivated, results-oriented individual with the ability to progress multiple priorities concurrently
• Experience in and passion for the power of analytics to inform and drive strategy and tactics, and proven ability to generate insights from data
• Strong commercial acumen, with experience in working on business/value cases that prove ROI
• Relevant depth of experience in at least one of the following areas: digital sales/marketing, merchant acquiring / small business customer segments, data analytics and/or credit risk management

What will also help:

In addition, you will ideally bring the following:

• Strong consulting experience preferred with project management skills
• Strong consulting toolkit (e.g. hypothesis driven analysis & problem solving, stakeholder management / facilitation and project management skills)
• Significant understanding of data analysis, modeling, and technology in payments, and cloud technology, etc.
• Experience using financial indicators to measure business performance with a significant focus on impacting return on investment
• Knowledge and understanding of banking operations and/or payment schemes, including products & services, business systems and processes, marketing initiatives and card issuing experience

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.