Manager, Payments Consulting

6 months ago

Mumbai, India VISA Full time

Job Description And Responsibilities

Team Summary

Visa Consulting and Analytics (VCA) drives tangible, impactful and financial results for Visa’s network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, Visa Consulting and Analytics solves the most strategic problems for our clients.

The India & South Asia (InSA) Consulting Market team within Visa Consulting & Analytics provides consulting and solution services for Visa’s largest issuers in India, Sri Lanka, Bangladesh, Nepal, Bhutan & Maldives. We apply deep expertise in the payments industry to provide solutions to assist clients with their key business priorities, drive growth and improve profitability. The VCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer experience, digital payments and running risk. 

The VCA team is looking for a Manager to join our consulting practice and play a role in developing high impact projects for Visa’s clients in India. The potential candidate will be responsible for delivering and implementing projects and solutions with VISA’s key clients and contribute to the strategy practice. This person will develop initiatives to promote sustainable and profitable growth, thereby ensuring that Visa is both, the preferred brand and unique business partner.

Potential engagements could include business strategy, product development, program launch, customer acquisition, customer / merchant life cycle optimization, retention enhancement, benchmark analysis, profitability enhancement.

What a Client Consulting Manager does at Visa:

Proactively engage with VCA client and practice teams in regular strategic & planning discussions, cultivate and manage a pipeline of work with assigned clients Leads consulting initiatives and contributes to closing engagement by identifying potential opportunities with clients Develop frameworks, approaches, solutions and recommendations that effectively and efficiently address the most impactful opportunities and challenges Build solutions and actionable insights that will help clients to grow their portfolios and engagement in their core business Partner with peers in other functional areas (e.g., analytics, product, marketing, sales, risk, innovation) and across global regional teams to execute projects in ways that leverage the breadth and depth of Visa’s resources Produce insights, analyses and recommendations to improve client performance, boost growth, drive understanding of client issues and provide strategic guidance for client priorities across the verticals and segments Ability to effectively manipulate and analyze large data sets (industry and Visa) to determine meanings insights and recommendations for clients Build new scalable solutions, toolkits, best practice documents and consulting approach that can be applied across VCA practice

Why this is important to Visa

Visa is committed to meeting a broader set of our client’s needs which in turn help to diversify our revenue. Visa Consulting and Analytics is a leading contributor to achieving this strategy. The Client Consulting Manager is responsible for delivering this objective for India and South Asia clients. 

What you will need: 

Having already accumulated industry experience, you will be curious about the payment industry and keen to work alongside an experienced team in gaining a deeper understanding. You will be comfortable in supporting presale of consulting engagement, delivery of a project, managing a project end to end and relish the opportunity to work closely with clients to influence their future performance. As a Manager for your practice, you should be a strong collaborator, working with client teams, internal client relationship and account executives in Visa.

Incumbents applying for the role should be self-motivated, highly energized, detail-oriented individuals who will deliver strategic thought leadership, problem diagnostics and high impact solutions to clients support the growth and performance. Candidates must be able to develop enduring, strategic relationships with internal and external clients and across the Visa organization.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

• 7 or more year of relevant experience at a global management consulting firm or as a leader of large card portfolios in an international bank
• Prefer candidates with proven experience in developing client relationships, managing complex projects and delivering outcome for clients in financial services
• Experience working with financial indicators to measure business performance with significant focus on impacting ROI
• Self-motivated, results oriented individual with the ability to handle numerous projects concurrently
• Knowledge and understanding of banking operations and/ or payment schemes, including products & services, business systems and processes, marketing initiatives and card acquiring experience
• Excellent communication, story-telling and presentation skills
• Team player with strong collaboration skills with the ability to work effectively with inter-disciplinary groups
• Technology mindset, curious, up-to-date with digital trends and Indian payment landscape with a point of view on what & how of client priorities & problems
• Superior analytical and problem solving skills, with demonstrated intellectual and analytical rigor

In addition, you will ideally bring the following:
• Strong consulting toolkit (e.g. hypothesis driven analysis & problem solving, stakeholder management / facilitation and project management skills)
• Significant understanding of data analysis, modelling, and technology in payments, and cloud technology, etc.
• Experience using financial indicators to measure business performance with a significant focus on impacting return on investment
• Knowledge and understanding of banking operations and/or payment schemes, including products & services, business systems and processes, marketing initiatives and card issuing experience

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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