Senior Payment Operations Manager
1 month ago
Job Overview
Mancer Consulting Services seeks an experienced Senior Payment Operations Manager to lead our Payment Operations team. As a key member of our leadership team, you will be responsible for managing a team of 600+ headcount in the US and India, ensuring the delivery of all CSLs and SLAs.
Key Responsibilities
- Manage the Customer Service Inbound Calls for Credit, Debit, Prepaid, Loyalty, Tokenization, and Bill Pay
- Partner with Transition & Transformation teams to drive business growth and improve operational efficiency
- Collaborate with COEs – T, Q, WFM, and BI to ensure seamless integration and data-driven decision making
Requirements
- Minimum 15 to 20 years of experience in call center management for India and US delivery centers
- Experience in managing teams with a span of 500 to 750
- Proven track record in Payments & Customer Service, with expertise in Credit, Debit, Prepaid, Loyalty, Tokenization, and Bill Pay
- Excellent leadership and communication skills, with the ability to lead MBRs/QBRs with clients and deliver projects that reduce AHT, HC, or Volume
What We Offer
- A dynamic and challenging work environment with opportunities for growth and development
- A competitive salary and benefits package
- The chance to work with a talented team of professionals who are passionate about delivering exceptional results
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