Payment Operations Specialist

2 days ago

Mumbai, Maharashtra, India The Sleep Company Full time
Overview

The Sleep Company is seeking a highly skilled Payment Operations Associate to support our day-to-day payment operations. This role plays a key part in ensuring seamless and cost-effective payment processes.

Key Responsibilities:Bank Partners Onboarding
  • We are looking for someone to assist in researching and identifying new banking partners that meet our payment processing needs and business goals.
  • You will support the onboarding process for new banks, ensuring all required documentation and compliance requirements are met.
  • Collaborate with the legal and compliance teams to ensure smooth integration of new bank partners into our payment ecosystem.
Negotiating Bank Discount Rates
  • This role requires analyzing and assessing various bank offers and payment processing solutions to secure the best merchant discount rates (MDRs) available in the market.
  • Support the negotiation process with banks to achieve favorable terms that lower processing costs without compromising payment security or customer experience.
  • Work with senior stakeholders to develop strategies for optimizing payment processing costs through competitive bank offers.
Vendor & Bank Relationship Management
  • Manage relationships with existing banking partners, ensuring they provide the required services and meet agreed-upon service level agreements (SLAs).
  • Track the performance of banking partners to ensure reliable and cost-effective payment processing.
  • Resolve any issues with bank partners, escalating problems as necessary to senior team members.
Data Analysis & Reporting
  • Monitor payment transaction data to identify any trends or patterns related to bank fees, processing costs, or payment failures.
  • Prepare and present reports on the performance of different banking partners and payment methods, providing insights into areas for cost savings or performance improvements.
  • Help track the impact of negotiated bank discounts and payment processing terms on overall payment costs.
Requirements:Experience & Expertise:
  • 1-2 years of experience in payment operations, banking, finance, or a related field.
  • Familiarity with merchant discount rates (MDRs) and payment processing systems.
  • Experience in vendor management or working with banking partners is a plus.
  • Strong interest in negotiating financial terms and optimizing payment costs.
Skills & Competencies:
  • Strong analytical skills with the ability to assess bank offers and payment processing costs.
  • Excellent communication skills, both written and verbal, with the ability to collaborate effectively with external banking partners and internal teams.
  • Detail-oriented, organized, and proactive in managing tasks and deadlines.
  • Ability to quickly learn new systems and processes related to payment processing and financial technologies.
  • A proactive approach to problem-solving and a desire to contribute to the optimization of payment operations.

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