Visa consultant

5 days ago

Mumbai, India IVS-International Visa Service Full time

Position Overview: We are looking for a Visa Consultant with a minimum of 3 years of experience handling corporate clients. The resource will be responsible for assisting B2 B customers and travelers in processing business and tourist visas. This includes providing end-to-end support, ensuring smooth visa application processes, and keeping clients informed at every stage. Key Responsibilities: End-to-End Visa Support: Guide customers through the visa application process for both business and tourist visas. Ensure timely collection, verification, and submission of required documents. Address client queries and provide solutions for visa-related issues. Customer Communication: Act as the single point of contact for clients during the visa process. Provide regular updates on application status, requirements, and changes in policies. Maintain clear, professional, and prompt communication with clients. Process Management: Coordinate with embassies, consulates, and third-party service providers to ensure smooth visa processing. Monitor and adhere to visa processing timelines and deadlines. Keep track of visa expiry dates and renewal processes for repeat customers. Relationship Management: Build and maintain strong relationships with corporate clients. Provide tailored solutions to meet client-specific requirements. Documentation & Compliance: Ensure all applications comply with the legal and regulatory requirements of destination countries. Maintain accurate records of applications, payments, and communication. Key Qualifications: Minimum 3 years of experience in visa processing, preferably with corporate clients. Strong understanding of business and tourist visa application procedures and documentation. Excellent communication and interpersonal skills. Proficiency in email communication and basic office software (e.g., Microsoft Office). Ability to handle multiple cases simultaneously and meet deadlines. Problem-solving skills with attention to detail and customer satisfaction focus. Preferred Skills: Experience in B2 B customer service. Familiarity with visa-related compliance and regulations in different countries. Job Location: Bangalore, Mumbai, Delhi Employment Type: Full-time Salary: As per industry standards Why Join Us? Be part of a dynamic team in a growing organization that values client service excellence and professional development.

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