Guest Experience Manager

4 days ago

Mumbai, India Accor Full time

Company Description

Job Description

An extraordinary guest experience begins with you. As Guest Experience Manager, you will ensure a warm welcome feeling for our guests as soon as they arrive.

What’s in it for you:

Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Jobs involve all aspects of delivering optimum quality of a company's services Monitoring, inspecting, and proposing measures to correct or improve a hotel's final products and processes in order to meet established quality standards. Conduct regular inspections and audits of all areas of the hotel, including guest rooms, public areas, dining facilities, and service delivery. Identify areas for improvement and work with department heads to address deficiencies. Provide training and guidance to hotel staff on quality standards, best practices, and guest service excellence. Organize workshops and training sessions as needed. Collect and analyze guest feedback, reviews, and surveys to identify trends and areas of concern. Develop action plans to address issues and improve guest satisfaction. Ensure that the hotel complies with all relevant regulations and health and safety standards. Stay updated on local and national regulations related to the hospitality industry. Collaborate with department heads and managers to address quality-related issues, share best practices, and implement improvements. Foster a culture of teamwork and continuous improvement. Prepare regular reports for senior management detailing quality assurance activities, findings, and progress in meeting quality goals. Handle guest complaints and concerns related to quality promptly and professionally. Work with staff to resolve issues and prevent recurring problems.
Qualifications
 Minimum 1 to 2 years of experience in same role.  Results orientation – planning, problem solving & execution  Multi-tasking, proactivity and creativity Decision making - autonomous in the search for solutions Strong communicator, open-mindedness, positive attitude Project management skills Hospitality business understanding Strong Analytical skills
 

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