Assistant Manager Guest Service @ IT

4 weeks ago

Mumbai, India Accor Full time

Company Description

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Do what you love, care for the world, dare to challenge the status quo  #BELIMITLESS


Job Description

Job Description

Title of Position: Assistant Manager – Guest Service

Reports to: Guest Service Manager

Position Overview:

Responsible for maintaining high quality of guest services primarily in the areas of arrivals, departures, rooming, food & services and special needs and enquiries that guests may have during their stay. Responsible for optimizing hotel occupancy, room rate, handling guest complaints professionally and effectively. To assist the Guest Service Manager to operate a highly proficient and productive guest services of the hotel. Responsible for sales according to hotel task .

KEY TASKS

EXPECTED RESULTS

Duties

Must have a thorough working knowledge of the operations to include the front desk, reception/cashiering procedures, reservations and outlet services. Must have strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive. Assists in conducting training for all Guest Service team. Assists Guest Service Manager in formulating new procedures and directives in order to continue improve the Department.

Responsibilities

Assist the Guest Service Manager in the following:

Establish on-going On Job Training Programs within the department. Induct new staff into the team, department and Hotel in the first week of their employment following guidelines. Ensure that all staff under your control carries out their duties. Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on.

Systems & Procedures

Log and inform Guest Service Manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures. Follow policies and procedures outlined in the Departmental Service Standards / Procedures Manual. Complete all duties, and ensure a concise hand over

Health & Safety

Use safe manual handling techniques, practice safe work habits, wear protective clothing provided where necessary and take a consultative role in assisting and maintaining a clean, tidy work area and a healthy and safe working environment. Maintain procedures to minimize our impact on the environment and prevent pollution. Report any health or safety hazards, faults, repairs, cleaning needs and accidents to your Manager. Ensure all equipment is kept in good working order and used only for the purpose for which it was intended. Report all broken or damaged departmental equipment to your Manager. Contribute to cost control through energy conservation, correct storage of all materials and use of equipment per operating standards and manufacturer’s specifications. Be fully conversant with departmental fire and evacuation procedures.

Customer Service

Provide efficient, friendly and professional service to all guests. Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction. Take initiative to ensure that interactions with our customers (internal or external) are positive and productive; call your Manager if difficulties arise. Work together with trust so that colleagues and management meet the goals of the department/Hotel. Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency. Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.

Other

Take responsibility to ensure all required tasks are completed accurately and within given time frames. Participate in scheduled training and development programs provided by the Hotel to improve self and department standards and attend departmental meetings as required. Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimization. Follow property procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manuals / company policy manuals. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.  Any other reasonable request within your range of competence as required by your Hotel Management.

Key Contacts

Liaises with

Responsible for (as assigned)

Guest Service Manager

Guest Service Associates

This job description is not intended to be an exhaustive list of all responsibility’s skill, effort or working condition associates with the position. It is intended to provide a description of the principle elements essential for the performance of the job. All job descriptions are subject to change.

  • Assistant Manager Guest Service @ IT

    2 weeks ago

    mumbai, India Accor Full time

    Company Description Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Do what you love, care for the world, dare to challenge the status quo!  #BELIMITLESS Job Description Job Description Title of Position: Assistant Manager – Guest Service Reports to: Guest...

  • Assistant Manager Guest Service

    2 weeks ago

    Mumbai, Maharashtra, India Accor Full time

    Company Description Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Director - Guest Service

    1 month ago

    Mumbai, India AccorHotel Full time

    Job DescriptionOperational Ensure the Guest Service operates successfully and are individually profitable in accordance with the standard of the hotelEnsure that all rooms are pre-blocked accordingly to arrival time and housekeeping is informedWork closely with Housekeeping and Engineering Department to ensure that rooms are blocked accordingly for...

  • Guest Service Associate

    3 weeks ago

    Mumbai, Maharashtra, India Concept Hospitality Pvt Ltd Full time

    **Position Title**: Guest Service Associate (F B Service) **Department**: F B Service **Grade**: S -III **Responsible to**: F B Manager, Outlet Manager, Senior Captain/Captain, Team Leader **Job Summary**: The Guest Service Associate in the F B Service department, reporting to the Senior Captain/Captain, plays a crucial role in ensuring guest...

  • Guest Service Associate

    2 weeks ago

    Mumbai, India MoSahay Associate Full time

    Job Title: Guest Service Associate Company: PVR INOX Cinema Hall Location: MUMBAI(E) **Salary**: Freshers with Normal Graduation - 20,000 INR per month Freshers with Hotel Management Background - 22,000 INR per month Job Summary: As a Guest Service Associate at INOX Cinema Hall, you will play a crucial role in providing exceptional guest experiences...

  • Director - Guest Service

    1 month ago

    Mumbai, India Accor Full time

    Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Director - Guest Service

    6 days ago

    mumbai, India Accor Full time

    Company Description Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Service Associate @ IT

    4 weeks ago

    Mumbai, India Accor Full time

    Company Description Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Do what you love, care for the world, dare to challenge the status quo!  #BELIMITLESS Job Description Job Description Department: Guest Service Designation: Guest ServiceAssociate ...

  • Guest Service Associate @ IT

    6 days ago

    mumbai, India Accor Full time

    Company Description Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Do what you love, care for the world, dare to challenge the status quo!  #BELIMITLESS Job Description Job Description Department: Guest Service Designation: Guest ServiceAssociate ...

  • Guest Service Associate – Royal Service

    2 weeks ago

    Mumbai, Maharashtra, India FAIRMONT Full time

    We are looking for a dedicated Guest Service Associate – Royal Service (Operator) to join our prestigious Royal Service team at Fairmont Mumbai. As the first point of contact for our guests, you will be responsible for providing personalized and efficient service through telephone communications, ensuring that every guest interaction reflects the highest...

  • Guest Service Associate

    2 weeks ago

    Mumbai, Maharashtra, India AccorHotel Full time

    Company DescriptionFairmont Hotels & Resorts is where the intimate equally coexists with the infinite - an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and...

  • Guest Service Associate

    2 weeks ago

    Mumbai, India Mosahay Full time

    **Guest Service Associate** Are you passionate about movies and customer service? Do you want to join a dynamic and fun team at one of the leading cinema chains in India? If yes, then we have an exciting opportunity for you! INOX Cinema Hall is looking for Guest Service Associates to join our team at our MUMBAI(E) location. As a Guest Service Associate,...

  • Guest Service Associate

    5 days ago

    Mumbai, Maharashtra, India MoSahaya Full time

    Job Title: Guest Service Associate Company: PVR INOX Cinema Hall Location: MUMBAI(E) **Salary**: - Freshers with Hotel Management Background - 20,000 INR per month Or 7205153122 Location 1: - Jio World center, Gate number 7, G Block BKC, Bandra Kurla Complex, Bandra East, Mumbai, MH 400055 Location 2: - Pvr Limited, Maker's Maxity Mall, Jio World...

  • Guest Service Associate

    4 weeks ago

    Mumbai, Maharashtra, India Mosahay Full time

    **Job Title: Guest Service Associate** **Company: INOX** **Location**:Mumbai maker maxity **Salary: INR 18,000 per month** **Qualifications: Graduation or Hotel Management** As a Guest Service Associate at INOX, you will play a crucial role in ensuring an exceptional cinema experience for our patrons. Your primary responsibility will be to deliver...

  • Guest Service Associate

    3 weeks ago

    Mumbai, Maharashtra, India MoSahay Associate Full time

    The **Guest Service Associate (GSA)** is responsible for providing exceptional customer service to guests, ensuring their stay is memorable and pleasant. The GSA will handle all aspects of guest check-in and check-out, answer inquiries, and manage reservations. A background in hotel management is essential to understand the operational and service-oriented...

  • Guest Service Associate

    2 weeks ago

    Mumbai, Maharashtra, India Radisson Mumbai Andheri MIDC-Rooms Full time

    Purpose:To create 100% guest satisfaction by providing efficient and effective front desk service. To perform duties to maximise the business outcomes of the hotel.CONSTITUENTS Guests EmployeesINDICATORS OF SUCCESS Achieving Rev Par Goals. Customer Satisfaction and Loyalty Goals (Medallia Score, Comment Cards, Annual Quality Review).AREAS OF...

  • Guest Service Associate

    2 weeks ago

    Mumbai, Maharashtra, India AccorHotel Full time

    Job DescriptionJoin our team as a Guest Service Associate at Fairmont Mumbai and be part of creating memorable experiences for our guests. Your friendly attitude, eye for detail, and commitment to going the extra mile will make you an essential part of our hotel's success.Key Responsibilities:Warm Welcome: Greet guests with a genuine smile to set the perfect...

  • Guest Service @ INM

    2 months ago

    Navi Mumbai, India Accor Full time

    Company Description Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Do what you love, care for the world, dare to challenge the status quo!  #BELIMITLESS Job Description Job Description Department: Guest Service Designation: Guest ServiceAssociate ...

  • Guest Service @ INM

    4 weeks ago

    Navi Mumbai, India Accor Full time

    Company Description Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Do what you love, care for the world, dare to challenge the status quo!  #BELIMITLESS Job Description Job Description Department: Guest Service Designation: Guest ServiceAssociate ...

  • Guest Service @ INM

    2 weeks ago

    navi mumbai, India Accor Full time

    Company Description Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Do what you love, care for the world, dare to challenge the status quo!  #BELIMITLESS Job Description Job Description Department: Guest Service Designation: Guest ServiceAssociate ...