Guest Service Associate @ IT

3 days ago

mumbai, India Accor Full time

Company Description

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Do what you love, care for the world, dare to challenge the status quo  #BELIMITLESS


Job Description

Job Description

Department: Guest Service

Designation: Guest ServiceAssociate

Reports To: Assistant Manager Guest Service

Prime Function:

Ensure to provide proficient and professional guest service to the guests by meeting and also exceeding their expectations. Welcome the guests by greeting them as per the standards. Any matter which may effect the interests of ACCOR should be brought to the attention of the Management Facilitates the functioning of and / or oversees the functioning of Guest Service deparment (Front Office and F&B Service)

Key Responsibilities:

People Management

Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Ensure to attend to guest complaints, requests or inquiries regarding the food and services. Establish and maintain seamless co-ordination & co-operation with all departments of ibis Mumbai Vikhroli to ensure maximum cooperation, productivity, morale and guest service.

Financial Management

Identify optimal, cost effective use of the resources and educate the team on the same.

Operational Management

Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service. Ensure to be familiar with all dishes on the menu. Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival In the absence of the Assistant Manager - Guest Service, ensure to take guest orders, advice guests on specials menu options, maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis. Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills. Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner. Ensure to handle the luggage in a courteous and efficient manner. Control room inventory and assign room per guest needs. Ensure to be familiar with the property lay out, fire exits and elevator locations. Report any equipment malfunction, emergency situations or suspicious persons to the Guest Service Manager. Ensure that breakage, pilferage and spoilage are kept to a bare minimum.

Occupational Health & Safety

Employee Responsibility

All employees are responsible for complying with the relevant OHS&E legislation and policies.

This will include in particular:

Taking care of themselves and others. Co-operating with Accor Hotel instructions including Safe Work Method Statements, Safety and other Procedures and Training. No interfering with or misusing safety equipment. Reporting all hazardous situations. Following all reasonable instructions from a manager

Replacement and Temporary Mission:

Be ready and responsible for any job, which may be assigned by the Management.

This job description is not intended to be an exhaustive list of all responsibilities skill, effort or working condition associates with the position. It is only indicative & intended to provide a description of the principle elements essential for the performance of the job. All job descriptions are subject to change.

  • Guest Service Associate

    1 week ago

    Mumbai, India MoSahay Associate Full time

    Job Title: Guest Service Associate Company: PVR INOX Cinema Hall Location: MUMBAI(E) **Salary**: Freshers with Normal Graduation - 20,000 INR per month Freshers with Hotel Management Background - 22,000 INR per month Job Summary: As a Guest Service Associate at INOX Cinema Hall, you will play a crucial role in providing exceptional guest experiences...

  • Guest Service Associate

    3 weeks ago

    Mumbai, Maharashtra, India MoSahay Associate Full time

    The **Guest Service Associate (GSA)** is responsible for providing exceptional customer service to guests, ensuring their stay is memorable and pleasant. The GSA will handle all aspects of guest check-in and check-out, answer inquiries, and manage reservations. A background in hotel management is essential to understand the operational and service-oriented...

  • Guest Service Associate

    3 weeks ago

    Bandra East, Mumbai, Maharashtra, India MoSahay associate pvt ltd. Full time

    Guest service associate exp: - Fresher package: - 22k communicate with guests with good manner **Job Types**: Full-time, Fresher Pay: ₹18,000.00 - ₹20,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Bandra East, Mumbai,...

  • Guest Service Associate

    4 weeks ago

    Mumbai, Maharashtra, India MoSahay associate pvt ltd. Full time

    Guest service associate experiance : frescer skill: - Good english communication required from Hostel management sector. **Job Types**: Full-time, Fresher Pay: ₹18,000.00 - ₹20,000.00 per month **Benefits**: - Health insurance Schedule: - Day shift Supplemental pay types: - Performance bonus **Education**: - Bachelor's...

  • Guest Service Associate

    1 week ago

    Juhu, Mumbai, Maharashtra, India MoSahay associate pvt ltd. Full time

    Guest Relationship Associate Exp: - Hotel management (Fresher) salary: 18k-20k A professional responsible for providing front desk assistance to guests in hotels or other similar hospitality establishments. Pay: ₹18,000.00 - ₹20,000.00 per month **Benefits**: - Health insurance Schedule: - Day shift - Monday to Friday **Experience**: - total...

  • Guest Service Associate

    2 weeks ago

    Bandra East, Mumbai, Maharashtra, India MoSahay associate pvt ltd. Full time

    Guest Service Associate Exp: Hotel management sector fresher Package: 16000-18000 Customer query handling and delight each and every customer by giving best services. **Job Types**: Full-time, Fresher Pay: ₹16,000.00 - ₹18,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Rotational shift Supplemental...

  • Guest Service Associate

    2 months ago

    Bandra East, Mumbai, Maharashtra, India MoSahay associate pvt ltd. Full time

    Qualification: Diploma /Degree in hotel management(fresher) Age :21-25yr salary: - 16k-18k The Guest service associate is about in charge of daily box office operations, phone and reception duties ,ticketing systems ,theatre volunteers and general office assignments as needed. Pay: ₹16,000.00 - ₹18,000.00 per month **Benefits**: - Health...

  • Guest Service Associate

    2 days ago

    Bandra East, Mumbai, Maharashtra, India MoSahay associate pvt ltd. Full time

    Qualification: Diploma /Degree in hotel management(fresher) Age :21-25yr salary: - 16k-18k The Guest service associate is about in charge of daily box office operations, phone and reception duties ,ticketing systems ,theatre volunteers and general office assignments as needed. Pay: ₹16,000.00 - ₹18,000.00 per month **Benefits**: - Health...

  • Guest Service Associate

    3 weeks ago

    Mumbai, Maharashtra, India Concept Hospitality Pvt Ltd Full time

    **Position Title**: Guest Service Associate (F B Service) **Department**: F B Service **Grade**: S -III **Responsible to**: F B Manager, Outlet Manager, Senior Captain/Captain, Team Leader **Job Summary**: The Guest Service Associate in the F B Service department, reporting to the Senior Captain/Captain, plays a crucial role in ensuring guest...

  • Guest Service Associate

    2 weeks ago

    Mumbai, India Mosahay Full time

    **Guest Service Associate** Are you passionate about movies and customer service? Do you want to join a dynamic and fun team at one of the leading cinema chains in India? If yes, then we have an exciting opportunity for you! INOX Cinema Hall is looking for Guest Service Associates to join our team at our MUMBAI(E) location. As a Guest Service Associate,...

  • Guest Service Associate

    2 weeks ago

    Mumbai, Maharashtra, India Svenska Design Hotel Full time

    Job DescriptionThe Guest Service Associate Front Office is responsible and accountable for all operations in relation to the Guest Relations section whilst on duty.All duties and tasks performed are to be procedurally correct, timely and consistently, effective and efficient work practices and guest service standards, that the guests' first and last...

  • Guest Service Associate

    1 month ago

    Mumbai, Maharashtra, India Novotel Full time

    Job Requirements Job Title: Guest Service Associate - HousekeepingCompany Name: Novotel Mumbai Juhu BeachLocation: Mumbai, MaharashtraSalary: Competitive (per month)Employment Type: Regular / PermanentJob Description:Join the Novotel Mumbai Juhu Beach team as a Guest Service Associate in the Housekeeping department If you're a service-focused individual with...

  • Guest Service Associate

    2 weeks ago

    Mumbai, Maharashtra, India Novotel Full time

    Job Requirements Job Title: Guest Service Associate - HousekeepingCompany Name: Novotel Mumbai Juhu BeachLocation: Mumbai, MaharashtraSalary: Competitive (per month)Employment Type: Regular / PermanentJob Description:Join the Novotel Mumbai Juhu Beach team as a Guest Service Associate in the Housekeeping department If you're a service-focused individual with...

  • Guest Service Associate

    4 weeks ago

    Mumbai, Maharashtra, India Novotel Full time

    Job Requirements Job Title: Guest Service Associate - HousekeepingCompany Name: Novotel Mumbai Juhu BeachLocation: Mumbai, MaharashtraSalary: Competitive (per month)Employment Type: Regular / PermanentJob Description:Join the Novotel Mumbai Juhu Beach team as a Guest Service Associate in the Housekeeping department If you're a service-focused individual with...

  • Guest Service Associate

    3 weeks ago

    Mumbai, Maharashtra, India MoSahay Pv Full time

    A Guest Service Associate is a professional responsible for providing front desk assistance to guests in hotels or other similar hospitality establishments. He or she greets guests and assigns them their rooms, processes check-in and check-outs. Pay: ₹15,000.00 - ₹18,000.00 per month **Benefits**: - Flexible schedule Schedule: - Day shift -...

  • Guest Service Associate

    3 weeks ago

    Mumbai, Maharashtra, India Mosahay Full time

    **Job Title: Guest Service Associate** **Company: INOX** **Location**:Mumbai maker maxity **Salary: INR 18,000 per month** **Qualifications: Graduation or Hotel Management** As a Guest Service Associate at INOX, you will play a crucial role in ensuring an exceptional cinema experience for our patrons. Your primary responsibility will be to deliver...

  • Guest Service Associate

    3 weeks ago

    Mumbai, Maharashtra, India Mosahay Full time

    **Job Title: Guest Service Associate** **Company: INOX** **Location**:Pvr Limited, Maker's Maxity Mall, Jio World drive, 2nd floor, opp. MMRDA office, Behind family court, Bandra Kurla complex, Bandra East, Mumbai - 400051 **Salary: INR 17,000 per month** **Qualifications: Graduation or Hotel Management** As a Guest Service Associate at INOX, you will...

  • Guest Service Associate

    3 weeks ago

    Mumbai, Maharashtra, India FINESSE STAFFING Full time

    **Hiring for the position of Guest Service Associate with a leading Hospitality & Retail Industry in India.** **Job Description: - ** **Meet & Greeting the Guest** **Assist guests regarding menu items in an informative and helpful way** **Follow outlet policies, procedures and service standards** **Have knowledge of beverage lists and...

  • Guest Service Associate

    2 weeks ago

    Andheri West, Mumbai, Maharashtra, India Shott Amusement Limited Full time

    **Guest Service Associate** **Designation**:Guest Service Associate **Mini. Education Required** - Bachelors or Diploma in Hospitality **Job Timings** - Rotational Shifts **Other Employment Benefits**: - Incentive - 22 Days paid Casual Leave after probation period - Public Holiday double wages - General & Covid - 19 Mediclaim - Child Education...

  • Guest Service Associate

    2 weeks ago

    Mumbai, Maharashtra, India AccorHotel Full time

    Job DescriptionJoin our team as a Guest Service Associate at Fairmont Mumbai and be part of creating memorable experiences for our guests. Your friendly attitude, eye for detail, and commitment to going the extra mile will make you an essential part of our hotel's success.Key Responsibilities:Warm Welcome: Greet guests with a genuine smile to set the perfect...