Manager - Learning & Development

4 weeks ago

Bengaluru, India Razorpay Full time

Razorpay was founded by and Harshil Mathur in . Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. 

We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital). The Role
The Manager - Learning & Development will be responsible for design, development and implementation of learning initiatives as per business’ and organization's priorities. S/he will be responsible for curating and creating the L&D agenda and charter to enable businesses to achieve their objectives and continuously improve learning content using new age and creative approaches that inspire and engage the modern learner. S/he will be a trusted L&D advisor to leaders and work in close partnership with the People Operations Leadership and colleagues on implementing initiatives that support our core value of ‘Razorpay grows with Razors’. A successful incumbent will be someone who is results-driven, an effective influencer and comfortable with navigating and managing a dynamic fast-paced environment. The role reports to the Director, Learning and Organizational Development, Razorpay. As a Manager / Senior Manager - L&D you will work towards bringing ‘Razorpay grows with Razors’ to life everyday by bringing learning, growth and development to the center of how we operate and while also designing interventions that help us scale faster. You will handle the following, but this isn't an exhaustive list. Roles & Responsibilities Learning business partner -  Proactively work with key stakeholders in the business to shape the L&D agenda and take the lead to understand the function and identify appropriate learning and development needs and design customized learning plans or suggest best suited learning interventions. Design and execute blended learning initiatives, solutions, and roadmaps to create a culture of continuous learning across the business functions. Measurement of success - Deploy, monitor and encourage razors to go through the learning opportunities and consult closely with various stakeholders, leaders, managers to assess and evaluate learning needs and diagnose the root cause of capability gaps that contribute to strategic learning needs. Adoption of digital platform -  Lead the digital and physical learning ecosystem - strategy, design and architecting, implementation, monitoring and evaluation of all formats of online /digital course content delivered through the LMS. Functional Initiatives -  Be a strong learning professional who can consult, facilitate, design & support diverse learning interventions. Establish and track metrics to analyze effectiveness of L&D initiatives to creatively influence participation and improve the overall quality of programs. Managing all aspects of the learning partner relationship including RFPs, vendor selection, vendor management, program design, program evaluation. Brand L&D function -  Create communication and branding strategy for all L&D initiatives to create the required visibility and reach for the employees. Program/ project manage key learning and development interventions for various learner personas across the organization. Mandatory Qualifications 8+ years of work experience in the areas of talent and leadership development, organization development, group facilitation, training and training design. Experience in assessing performance gaps, analyzing learning needs, designing and developing customer-centric solutions, and evaluating the effectiveness of learning programs. Good business acumen and the ability to work through ambiguous situations. Ability to own and manage multiple concurrent projects effectively and maintain a high level of attention to detail, with a proactive approach to problem-identification and solving. Knowledge on how to use data and analytics to make informed decisions. Personal attributes include, high energy, solution-oriented mindset, positive attitude, quick to adapt, and resilience in a fast-moving environment. Proven ability to collaborate with multiple groups and coordinate resources to achieve results. Leverage knowledge of adult learning principles and best practices in learning needs assessments, design, development, implementations, and evaluation to advise the business on new learning programs. Familiarity with traditional and modern learning principles and training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.) Excellent and proactive stakeholder and cross functional relationship management abilities. Strong network of L&D vendors to leverage according to business needs. Exceptional written and verbal communication, engagement, and interpersonal skills including a high level of attention to detail. Ability to deliver results with minimal supervision in a dynamic and often ambiguous environment. Systems Thinking and Design Thinking approach to addressing gaps and suggesting solutions.

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