Learning and Development

2 weeks ago

Bengaluru, India Voya India Full time

About Voya India

Voya India, formerly known as VFI SLK, is a technology-driven, business process transformation company, driving the evolution of the financial services customer experience through the art of technology, innovation, and human creativity. As a subsidiary of Voya Financial, Inc., we are dedicated to delivering cutting-edge solutions to Voya’s Health (employee benefits), Wealth (retirement), and Investment Management businesses. Our focus lies in crafting inventive customer-centric solutions by digitizing, automating, and optimizing technology and business processes. We are committed to fostering an environment that celebrates learning, growth, and inclusivity while developing and deploying innovative and impactful solutions for Voya Financial, Inc. www.voyaindia.com


We are hiring for IT- LnD - Technical trainer.

Location : Bangalore.

Experience : 13 to 18 years’ overall experience, of which over 7 to 8 years of experience should be in learning and development role supporting IT line of business



Role

Training need identification in areas of Functional, Process and Behavioral trainings

Acts as single point of contact for “all trainings” – plan, execute and regular report out to leadership on learning progress

Develop content and facilitate sessions to new hires and existing colleagues –

Foundation/Domain, Process, Technical and Behavioral traininngs

Develop detailed context of the overall business/processes to be able to proactively assess learning needs and design/conceptualize learning frameworks accordingly

Standardize process training approach and incorporate basic principles like process overviews, shadow, reverse shadow, case studies, assessments and certifications

Understand the knowledge management framework- includes SOP documentation

Rollout periodic refreshers and remediation on Domain and Processes

Should be able to derive and articulate the investments made in learning

Translate requirements into trainings that will groom employees for the next step of their career path

Build annual training program and prepare teaching plans

Stay abreast of the new trends and tools in employee development


  • Transfers (KT) for New Transitions
  • closely with Transitions, Operations (offshore) and onshore teams to design end to end Knowledge transfer framework
  • KT detailed plan (internal training, external training, SME needs during external training, shadow-reverse shadow plan with milestones for assessment and certification)
  • monitor and report training progress
  • any learning gaps and drive mitigation steps.


Requirements

  • Knowledge on RPA, Analytics, OMNI, Salesforce will be a plus
  • Background of any of the following : –
  • C++, Java,C#,.NET Technologies, Scripting, Oracle PL/SQL,Sybase,DB2/UDB will be an added advantage
  • Partner with the business to assess learning requirements using Training Needs Identification (TNI) methodologies
  • Expertise in managing end to end learning needs of a Business Unit/LOB
  • Excellent interpersonal, communication, and organizational skills
  • Ability to work cohesively with onshore, offshore and shared services teams
  • Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing
  • Stay abreast on training and development research and industry trends: Deploy best in class learning practices
  • Partner with vendors partners to facilitate the learning needs for the business
  • Well versed with Program or project management skills to plan, monitor and report status of learning projects
  • Experience in using LMS, Dashboards and SharePoint would be an added advantage
  • Manage Logistics – room bookings, sending invites to participants, rollout surveys, assessments etc.


Education

Postgraduate/Graduate from a reputed institute


Band Requirement

Manager/Senior Manager level is recommended for this role.


Domain Requirement

  • Understanding of Retirement Benefits/Health Care/Insurance domain in the US market will be given preference.


Other Requirements

  • Flexible work schedule will be required – the individual must be willing to work on rotational shifts and from office in-person as per the business need

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