Reservations Executive
2 months ago
As a Reservations Executive at FairmontMumbai you will be an integral part of our reservations teamresponsible for handling guest inquiries processing bookings andensuring a seamless reservation experience for our guests. Yourexceptional communication skills and attention to detail willcontribute to the overall success and reputation of ourhotel.
Responsibilities:
GuestCommunication:
- Respondpromptly and professionally to guest inquiries via phone email andonline channels providing accurate information about roomavailability rates and hotel amenities.
- Assistguests in making reservations modifying existing bookings andanswering questions related to theirstay.
ReservationManagement:
- Utilize thehotels reservation system to input and update guest informationroom preferences and special requests.
- Monitorroom availability and manage inventory to maximize occupancy andrevenue potential.
- Coordinate with otherdepartments such as Front Office and Housekeeping to ensure smoothcheckin and checkout processes forguests.
Salesand Upselling:
- Promotehotel services packages and special offers to guests during thereservation process maximizing revenueopportunities.
- Identify opportunities forupselling room upgrades and additional amenities to enhance theguest experience and increaserevenue.
AdministrativeTasks:
- Maintainaccurate records of reservations cancellations and guestinteractions in the reservationsystem.
- Generate reports and analyzereservation data to identify trends opportunities and areas forimprovement.
- Assist with administrative tasksas needed including filing photocopying and organizing reservationdocuments.
CustomerServiceExcellence:
- Demonstratea commitment to providing exceptional service to every guestexceeding their expectations and building rapport to fosterloyalty.
- Handle guest complaints and concernseffectively escalating issues to management when necessary toensure resolution and guestsatisfaction.
Qualifications:
- Bachelorsdegree in Hospitality Management Business Administration or arelated field preferred.
- Previous experience inreservations front office or customer service roles in thehospitality industry preferred.
- Excellentcommunication skills both verbal and written with fluency inEnglish. Additional language proficiency is aplus.
- Strong attention to detail andorganizational skills with the ability to multitask in a fastpacedenvironment.
- Proficiency in computer systemsand reservation software with the ability to learn and adapt to newtechnology quickly.
- Positive attitudeteamoriented mindset and willingness to go above and beyond to meetguestneeds.
RemoteWork :
No
EmploymentType :
Fulltime
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