GSA-Front Office

6 months ago

Nashik, India Accor Full time

Company Description

Job Description

Duties

Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.

Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.

Maintain strict security procedures with credit and cash, accounting procedures, issue of room keys and guest confidentiality.

Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers and transfer all calls to relevant departments or guest room responding to requests quickly and efficiently.

Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.

Assist, as required calls for reservations following hotel standard. Ensure accurate, up to date information is given.

Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills. Control room inventory and assign room per guest needs.

Human Resources Responsibilities

Assist the (Department) Management Team in the following:

Induct new staff into the team, department and Hotel in the first week of their employment following guidelines. Openly communicate with management staff ensuring regular briefings occur and all relevant information is passed on.

Systems & Procedures

Log and inform your Team leader or Manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures. Follow policies and procedures outlined in the Departmental Service Standards / Procedures Manual Complete all duties, and ensure a concise hand over.

Health & Safety

Use safe manual handling techniques, practice safe work habits, wear protective clothing provided where necessary and take a consultative role in assisting and maintaining a clean, tidy work area and a healthy and safe working environment. Maintain procedures to minimize our impact on the environment and prevent pollution. Report any health or safety hazards, faults, repairs, cleaning needs and accidents to your Team leader or Manager Ensure all equipment is kept in good working order and used only for the purpose for which it was intended. Report all broken or damaged departmental equipment to your team leader or manager Contribute to cost control through energy conservation, correct storage of all materials and use of equipment per operating standards and manufacturer’s specifications. Be fully conversant with departmental fire and evacuation procedures.

Customer Service

Provide efficient, friendly and professional service to all guests. Show by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction. Take initiative to ensure that interactions with our customers (internal or external) are positive and productive; call your Manager if difficulties arise. Work together with trust so that colleagues and management meet the goals of the department/Hotel. Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency. Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.

Other

Take responsibility to ensure all required tasks are completed accurately and within given time frames. Participate in scheduled training and development programs provided by the Hotel to improve self and department standards and attend departmental meetings as required. Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimization. Follow property procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manuals / company policy manuals. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.  Any other reasonable request within your range of competence as required by your Hotel Management. Strictly follow up hotel accounting policy and procedures Facilitates the functioning of and / or oversees the functioning of Housekeeping Department or any other Department in the Hotel when necessitated by circumstances and as mandated by the General Manager. This would be over and above regular stipulated responsibilities and duties
Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

  • Front Office

    6 months ago

    Nashik, India Paradigm Consultancies Full time

    **WE ARE HIRING** Job Designation: - Front Office : GSA Job Location: - Nashik, Maharashtra **Salary**: - 15,000 - 25,000 per month Education: - Bachelor's degree in business administration or a related field. **Experience**: - Maximum 5 years of Experience as Front Office in GSA - Minimum 1-3 years of experience as in administrative roles,...

  • Front Office

    6 months ago

    Nashik, Maharashtra, India Paradigm Consultancy Full time

    WE ARE HIRING Designation: - Front Office : GSA Location: - Nashik Maharashtra Salary: - 10,000 To 20,000 Per Month Education: - Diploma / Degree in Hotel Management Experience: - Total Experience : 3 Years with hotel / Resort Property - Minimum Experience : 1 - 2 Years as a front office GSA **Front Office Guest Service Agent (GSA)...

  • Front Office

    7 months ago

    Nashik, Maharashtra, India Ace Consultants Full time

    WE ARE HIRING Job designation: - Front Office : GSA Job location: - Nashik **Salary**: - 15,000-22,000 **Experience**: - Total experience: - 3 years of experience in a similar role within the hospitality industry. Minimum experience: - 1-2 years of experiences in hospitality industry Education: - High school diploma or equivalent is...

  • Front Office: Gsa

    6 months ago

    Igatpuri, Nashik, Maharashtra, India Paradigm Consultancies Full time

    WE ARE HIRING Job designation: - Front Office: GSA Job location: - Igatpuri, Nashik, Maharashtra. **Salary**: - 15,000-25,000 per month + Food & Accommodation **Experience**: - Total experience: - 3 years of experience in Hospitality industry. - Minimum experience: - 1-2 years of experience in a customer service role, preferably in a hotel or...

  • Gsa: Front Office

    7 months ago

    Nashik, India Paradigm Consultancies Full time

    We are Hiring Job Designation: GSA: Front Office Job Location: Nashik **Salary**: 15000-25000 Education: Hotel Management is required Experience: 2-3 years of experience required Skillset: - Proficient in ENGLISH - Excellent written and verbal communication. - Good time management and organizational skills. - Conflict resolution experience. - Patience...

  • Front Office: Gsa

    6 months ago

    Nashik, Maharashtra, India Paradigm Consultancies Full time

    **WE ARE HIRING** **Job designation: - : Front Office:GSA** **Job location: - Nashik, Maharashtra** **Salary: - 15,000-20,000 Per month** **Experience: - ** **Total experience: - ** - 5 years of relevant experience in a customer service or front office role. **Minimum experience: - ** - 1-2 years of relevant experience in a customer service or...

  • Front Office

    7 months ago

    Nashik, India Paradigm Consultancies Full time

    We are Hiring Job Designation: Front Office: GSA Job Location: Nashik **Salary**: 15000-25000 Education: Hotel Management Course is a must Experience: 2-3 years of experience required Skillset: **Proficient in ENGLISH** **Good Communication Skills** - Ability to handle cash and payments accurately. - Knowledge of local attractions and services for...

  • Front Office

    7 months ago

    Nashik, India Paradigm Consultancies Full time

    **We Are Hiring** **Designation: - **Front Office : GSA **Location: - ** Nashik **Salary: - ** 15,000 - 25,000 **Experience: - 1 - 3 Years** **Education: - **High school diploma or equivalent; hospitality or customer service training is a plus. **Technical Skills: - ** - Property Management System (PMS) - Reservation Software - Phone System...

  • Front Office

    6 months ago

    Nashik, Maharashtra, India Paradigm Consultancies Full time

    WE ARE HIRING Job designation: - Front Office: Real Estate Job location: - Nashik, Maharashtra **Salary**: - 15,000- 25,000 per month **Experience**: - Total experience: - 3 years experience in real estate or a similar capacity. - Minimum experience: - 1-2 year in a customer service or front office role. Education: - High school diploma or...

  • Reservation Gsa

    6 months ago

    Nashik, Maharashtra, India Paradigm Consultancies Full time

    WE ARE HIRING Job designation: - Reservation GSA : Hotel Job location: - Nashik, Maharashtra **Salary**: - 20,000- 25,000 per month **Experience**: - Total experience: - 5 years of experience in a similar role within the hospitality industry. - Minimum experience: - 2-3 year of experience in a customer service or hospitality role, preferably in...

  • Front Office

    6 months ago

    Nashik, Maharashtra, India Paradigm Consultancies Full time

    WE ARE HIRING Job designation: - Front Office : GSA Job location: - Nashik, Maharashtra **Salary**: - 18,000- 25,000 per month Experience: - 3-4 years experience in a customer service or hospitality role preferred. Education: - High school diploma or equivalent required. Skillset: - Good communication skills - Proficiency with MS Office -...

  • Front Office

    4 weeks ago

    Nashik District, Maharashtra, India Adinath Agencies Full time

    **Profile Introduction**: **Key Responsibilities**: - **Guest Assistance**: Provide guests with information about resort facilities, amenities, activities, dining options, and local attractions. - **Customer Service**: Address and resolve guest concerns, complaints, or special requests in a professional and timely manner. - **Billing and Payments**: Process...

  • Front Office

    6 months ago

    Nashik, India Paradigm Consultancies Full time

    **JOB DISCRIPTION** **Education: - Diploma And Degree in Hotel Management or Any related** **Eligibility: - ** ONLY FEMALES CAN APPLY **Languages: - ** English, Hindi And Marathi **Experience: - ** - Total Experience: - 3 years - Minimum Experience: - 2 years **Responsibilities: - ** - Greeting guests upon arrival and making them feel welcomed. -...

  • Reservation: Gsa

    6 months ago

    Nashik, India Paradigm Consultancies Full time

    We are Hiring Job Designation: Reservation: GSA Job Location: Nashik **Salary**: 20000-30000[ Food and Accomodation] Education: High school diploma. Experience:3-4 years of experience required Skillset: - Multi-tasking and time-management skills, with the ability to prioritize tasks. - Proficient in micro soft office suite. - Data entry experience. -...

  • Guest Relations: Gsa

    6 months ago

    Nashik, India Paradigm Consultancies Full time

    We are Hiring. Job Designation: Guest Relations: GSA Job Location: Nashik **Salary**: 20000-30000 Education: Diploma or BSc/BA in Hospitality Management is required Experience: 2-3 years of experience required Skillset: - An outgoing personality - Outstanding communication abilities - Excellent organizational and time-management...

  • Reservations : Gsa

    6 months ago

    Nashik, India Paradigm Consultancies Full time

    We are hiring Job Designation : Reservation : GSA : Hotel Job Location : Nashik Salary : 20,000 to 25,000 Education : MBA/ Hotel Management Experience : 2-3 years of minimum experience Skillsets: - Good Communication Skills - Proficient in English - Excellent in MS office - Proficiency in using hotel reservation and property management systems. -...

  • Front Office Gsa

    6 months ago

    Nashik, India Paradigm Consultancies Full time

    **PROFILE DETAILS** **EDUCATION - ** DIPLOMA IN HOTEL MANAGEMENT AND DEGREE IN HOTEL MANAGEMENT **EXPERIENCE - **MINIMUM EXPERIENCE OF 1 - 2 YEARS **SKILLS SET -** - Responsible for greeting every guest upon arrival - Prepare documents and keys required for registration - Register arriving guests and assign rooms - Process guests' departures, calculate...

  • Front Office

    6 months ago

    Nashik, India Paradigm Consultancies Full time

    **PROFILE DETAILS** **EDUCATION - ** ANY GRADUATE **EXPERIENCE - ** MINIMUM EXPERIENCE OF 0 - 1 YEAR **SKILLS SET -** - Organize, confirm and process guest check-ins/ check-outs and adapt for any changes - Secure payment, verifying and adjusting billing as needed - Provide guests with room and hotel information, directions, amenities and local interests -...

  • Front Office

    7 months ago

    Nashik, India Paradigm Consultancies Full time

    **JOB DESCRIPTION** **Education: - Diploma \ Degree in Hotel Management OR Related.** **Languages: - ** English, Hindi And Marathi **Experience: - ** - Total Experience: - 2 years - Minimum Experience: - 1 year **Requirements**: - **Good knowledge of IDS Software is mandatory**: - Proven experience in a customer-facing role, preferably in a hotel,...

  • Front Office Admin

    7 months ago

    Nashik, India Paradigm Consultancies Full time

    WE ARE HIRING Job designation: - Front Office Admin: Real Estate Job location: - Nashik, Maharashtra. **Salary**: - 15,000-20,000 per month **Experience**: - Total experience: - 2 years of experience in front office administrator, receptionist, or similar role. - Minimum experience: - 6 months-1 years of experience as a front office admin in real...