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Front Office
4 weeks ago
WE ARE HIRING
Job designation:
- Front Office : GSA
Job location:
- Nashik
**Salary**:
- 15,000-22,000
**Experience**:
- Total experience:
- 3 years of experience in a similar role within the hospitality industry.
Minimum experience:
- 1-2 years of experiences in hospitality industry
Education:
- High school diploma or equivalent is required.
Skillset:
- Good communication skills
- Proficiency with MS Office
I**MMEDIATE JOINERS REQUIRED**
**FULL TIME**
**Profile Introduction**:
As a Guest Service Agent (GSA) in the Front Office, you will be the first point of contact for guests, ensuring a positive and welcoming experience from the moment they arrive. GSAs play a crucial role in creating a lasting impression, providing exceptional customer service, and maintaining efficient front desk operations.
**Responsibilities**:
- **Guest Interaction**: Greet and assist guests in a friendly and professional manner.
- **Check-in/Check-out**: Handle guest registration and departure processes efficiently.
- **Reservations**: Manage room reservations, cancellations, and modifications.
- **Communication**: Effectively communicate with other hotel departments to meet guest needs.
- **Information Dissemination**: Provide information about hotel facilities, services, and local attractions.
- **Issue Resolution**: Address and resolve guest concerns and complaints promptly.
- **Payment Processing**: Handle cash, credit card transactions, and maintain accurate records.
- **Multitasking**: Manage multiple tasks simultaneously, including answering phones and handling inquiries.
**Requirements**:
- **Communication Skills**: Excellent verbal and written communication skills.
- **Customer Service**: Strong customer service orientation with a proactive approach.
- **Organizational Skills**: Ability to handle multiple tasks and prioritize effectively.
- **Problem-Solving**: Quick and effective problem-solving skills.
- **Team Player**: Collaborative attitude with the ability to work well in a team.
- **Flexibility**: Willingness to work in shifts, including weekends and holidays.
**Salary**: ₹15,000.00 - ₹22,000.00 per month
Schedule:
- Day shift
Work Location: In person
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