Front Office

5 months ago


Nashik Maharashtra, India Ace Consultants Full time

WE ARE HIRING

Job designation:

- Front Office : GSA

Job location:

- Nashik

**Salary**:

- 15,000-22,000

**Experience**:

- Total experience:

- 3 years of experience in a similar role within the hospitality industry.

Minimum experience:

- 1-2 years of experiences in hospitality industry

Education:

- High school diploma or equivalent is required.

Skillset:

- Good communication skills
- Proficiency with MS Office

I**MMEDIATE JOINERS REQUIRED**

**FULL TIME**

**Profile Introduction**:
As a Guest Service Agent (GSA) in the Front Office, you will be the first point of contact for guests, ensuring a positive and welcoming experience from the moment they arrive. GSAs play a crucial role in creating a lasting impression, providing exceptional customer service, and maintaining efficient front desk operations.

**Responsibilities**:

- **Guest Interaction**: Greet and assist guests in a friendly and professional manner.
- **Check-in/Check-out**: Handle guest registration and departure processes efficiently.
- **Reservations**: Manage room reservations, cancellations, and modifications.
- **Communication**: Effectively communicate with other hotel departments to meet guest needs.
- **Information Dissemination**: Provide information about hotel facilities, services, and local attractions.
- **Issue Resolution**: Address and resolve guest concerns and complaints promptly.
- **Payment Processing**: Handle cash, credit card transactions, and maintain accurate records.
- **Multitasking**: Manage multiple tasks simultaneously, including answering phones and handling inquiries.

**Requirements**:

- **Communication Skills**: Excellent verbal and written communication skills.
- **Customer Service**: Strong customer service orientation with a proactive approach.
- **Organizational Skills**: Ability to handle multiple tasks and prioritize effectively.
- **Problem-Solving**: Quick and effective problem-solving skills.
- **Team Player**: Collaborative attitude with the ability to work well in a team.
- **Flexibility**: Willingness to work in shifts, including weekends and holidays.

**Salary**: ₹15,000.00 - ₹22,000.00 per month

Schedule:

- Day shift

Work Location: In person


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