Analyst - Business Continuity
3 weeks ago
Recruiter: Ravleen Kaur
Your accountabilities :
BCM Framework Implementation- To conduct Business Impact Analysis, Risk Assessment, document Business Continuity plans, develop and implement BCM recovery strategy. Help teams identify their Recovery Time objectives, Recovery Point Objective, Analysing Infrastructure requirements, Maintaining Incident management Plan, Maintaining tools for Incident management such as Call tree, crisis rooms, etc. Responsible for coordinating and collaborating with different enabling teams to run the BCP program. BCM Awareness & Testing - To plan and conduct BCM Awareness Sessions in line with overall BCM Framework. Responsible for developing and conducting BCP scenario exercises in coordination with all relevant teams to ensure logistical, administrative, procedural and other operational systems of BCP. Responsible for coordinating with relevant teams to identify root cause for failed BCP tests and close loop. Report BCP test results & metrics to leadership team and work with respective business teams to plug any gaps identified and also maintain lessons learnt. Incident Management and Horizon scanning - Maintain a daily watch on developing events/ incidents around the globe. Monitor potential impact and assist the TARG and IMT(Incident Management Team) to determine the scope and impact of the crisis and take strategic decisions. Coordination between various teams across the globe for information & assisting to take decisive decisions. Schedule calls with local crisis management leaders to assess the event / incident. Notification to key stakeholders till the end of incident. Regularly monitor & re-evaluate situations and brief the IMT Compliance Culture (BCM)- To drive and implement programs/sessions to create awareness and provide trainings around standards, policies, and processes to develop BCM Compliance Culture across GBS. Reporting - To produce business intelligence reports and dashboards to raise awareness, analyse process/systems/organisational performance metrics and report progress/status of BCM Programs at senior management level. Carry out high level and insightful analysis that will identify opportunities for Business Improvement. Compliance Governance(BCM)- Ensuring that BCM Governance Calls are scheduled, take place and materials and actions are kept centrally / followed. Reviews - Implementing GBS’s BCM strategy by undertaking reviews and audits, implementing actions and improvement plans and investigating suspected non-compliant behaviour.Risk compliance and Assurance(RCA) Activities - Support team in any additional task that may arise and not limited to BCM. To support team in delivering the Best in Class RCA program for GBS and the wider BT organisation.
Skills Required:
Industry specific - Knowledge of the telecoms industry and convergence. GBS and BT specific - Understanding of BT and GBS’s business objectives, systems and processes, and the risk and compliance environment in which GBS operates Leadership – Comfortable leading/ influencing/ delivering some of the most strategically important projects for GBS Strategy – A strategic thinker, whom will be able to input into the overall compliance strategy for GBS. Customer Champion – Understands customers’ needs and challenges, seeks opportunities to create a brilliant customer experience. Bold decision maker - Breaks down problems, and makes decisions using analysis, intuition and expertise. Solution-focused achiever - Delivers and co-ordinates activities and responds positively to challenges. Team coach - Contributes to a high performing culture, empowering others through coaching and development. Inspiring communicator - Creates inspiring messages, considering different perspectives and delivering simple communications. Change agent - Supports change initiatives locally, adapting quickly and delivering change effectively. Collaborative partner - Develops great working relationships with stakeholders, sharing knowledge and collaborating. Commercial thinker - Uses internal commercial insight and latest external thinking to develop and implement ideas.Leadership accountabilities:
Assisting with the management of certain external regulatory relationships and internal stakeholders. Ability to deputise for line manager. Supervising a team. Handle escalations where necessary. Ability to lead Projects. Innovative and out of box thinking with solution focussed approach. Gives day to day assistance and expert advice to operational management with regard to Compliance issues. May support Principal/Director, RCA on key projects and tasks. Supports and implements plans for projects over medium term to meet business strategy and objectives. GBS wide role, requiring basic commercial acumen to help deliver GBS wide risk management. Conduct open and honest conversations with the team to help them identify their strengths and development areasProvide strong, dynamic leadership that mentors, develops, and guides team members to efficiently leverage the value of every Transaction.
Experience needed:
Key Decision:
Ability to impart requirements objectively with evidence to meet wider risk objectives
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