Customer Support Engineer L1

4 weeks ago

Bengaluru, India Cuculus GmbH Full time
Shape the utilities market of the future with us

Shape the utilities market of the future with us. Join our team as a full time Onsite Customer Support Engineer in Pune (m/f/d). This job is open to male/female/diverse.

What is the role about?

  • Respond promptly to customer issues, serving as the first point of contact for on-site support. Follow the defined escalation matrix to escalate issues to L2 support when necessary.

  • Work within established support workflows, adhering to processes based on priority and SLA. Ensure efficient and effective issue resolution.

  • Utilize ticketing tools such as Jira, Zoho Desk, and Freshdesk to log and track customer issues. 

  • Off-Hours Support: Be available to respond to customer calls outside regular business hours. Collaborate with the support team to ensure swift issue resolution.

You fit in with us, if…

  • You have a Graduate degree in Electronics, Electrical Computer Science & Engineering from a reputed institute.

  • Excellent knowledge of Microsoft Office Applications and working knowledge of at least one Computer Operating System.

  • Ability to work in a team, keen eye for identification of errors and problem-solving in complex environments.

  • Good presentation and report writing skills.

  •  You are willing to support global customers in their local time.

What’s in for you?

  • Being part of an internationally acting and constantly growing technology company.

  • Flat hierarchies and the chance to really make a difference and see your ideas grow into real projects.

  • Rewarding international environment where employees can thrive both personally and professionally.
  • Competitive salary and benefits package that recognizes your skills and contributions.
About us

Cuculus is the key to providing utilities to all, while protecting the world’s precious resources. Jointly with our international partner network, we provide cutting-edge software and technology solutions to address utility challenges now and in the future. Cuculus will never tire of creating innovative technology and services that enable utilities and organisations to successfully transition to a new era of providing and managing electricity, water, and gas. The work we do is important for individuals, cities, and entire nations. Our work is serious, but we have fun with it, too. 

       

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