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Engineer-L1 Support
3 months ago
Engineer-L1 Support
Engineer-L1 Support
Req ID: Department: Tech COO Domains Enterprise Service Management Division: Technology Location: BengaluruAbout the role
At ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things– whether they're buying a home, building a business or saving for things big or small.
As a L1 Support you will be part of CMS- command centre you will work in Australia Operations Banking domain on rotational shifts. You will support multiple critical C1 applications on production environment. Ability to interact with individuals at all levels and can work as a part of a team, as well as independently.
What will your day look like
Continuous Batch/jobs monitoring, Monitoring application health dashboard. A team player and ready to work in 24*7. Need to perform daily health checks of the C1/C2 applications which is around 50+. Daily Batch/Jobs status reporting to customers and stakeholders. Analysis of job failure, initial triage of incidents, need to perform available workaround for long running batches and job failures. Follow escalation process which is in place and KB's /Runbooks to restore the services. Generate daily/weekly/monthly report and need to send business. Liaising with applications team to get application issues fixes. Need to participate in daily Scrum call- and stand-up calls.What will you bring?
1-3 years of experience in SQL, Unix/Linux. Hands on knowledge on Shell scripting or python will be advantage. Continuous measurement of SLA Response and Resolution Service improvements activities like, Incident's reduction, AI and innovation for application stability. Batch monitoring and workflow knowledge would be great. Knowledge of Incident management and ITIL process. Worked in application/production support Strong communication and presentation skills Ability to effectively communicate to all stakeholders (technical and non-technical) A team player. Hands on knowledge of application/production environment. Good to have ITIL V4, AWS certification and Python or any other scripting skills Incident management tool – Service now, BMC Remedy if any. Batch Monitoring tool – Control-M, IBM-Tivoli, Autosys. Problem solving / resolving skills. Strong communication and writing skills. Customer focus and good relationship management skills. Ability to work autonomously as well as collaborate with Application support team and other team members.So, why join us?
ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7, people, our Bengaluru team is the bank's largest technology, data & operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90% of our people feel they belong.
We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.
We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.
Job Posting End Date
05/06/, 11.59pm, (Melbourne Australia)
