Current jobs related to L1 Support - Bengaluru Bangalore - timesjobs

  • L1 Support

    4 months ago

    Bengaluru, India Tata Consultancy Services Full time

    Grade-BPO1/2 Skill - L1 support Location - Bangalore/Chennai - Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills - Willingness to work in any shifts including night shifts - Should be flexible for voice support - Ability to understand customer issue and route to appropriate team -...

  • L1 Support

    4 months ago

    Bengaluru, India Quess IT Staffing Full time

    **About Us** “Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions...

  • Voice - L1 Support

    16 hours ago

    Bengaluru, Karnataka, India ATS FOOD PRODUCT Full time

    Talent should have minimum 2+ Year experience in relevant technology/Project. This should exclude bench/training period. - Shifts are mandatory. - Assessments completion is mandatory, prior to attending the drive. Ensure registered mail id/phone number on Infosys portal used during registering and assessment are the same. Any changes will make the attempt...

  • Service Desk – L1 Support

    1 week ago

    bangalore, India Tata Consultancy Services Full time

    Required Information Details 1 Role Service Desk – L1 Support 2 Desired Experience Range 2 to 5 Years 3 Location of Requirement=-Bangalore SN Responsibility of / Expectations from the Role 1. Serving as the first point of contact for customers seeking technical assistance over the phone, Chat, email 2. Excellent communication skills, experienced with...

  • L1 Support

    4 months ago

    Bengaluru, India Quess IT Staffing Full time

    **About Us** “Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions...

  • L1 Support

    4 months ago

    Bengaluru, India Quess IT Staffing Full time

    **About Us** “Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions...

  • Service Desk – L1 Support

    7 days ago

    bangalore, India Tata Consultancy Services Full time

    Required Information Details1 Role Service Desk – L1 Support2 Desired Experience Range 2 to 5 Years3 Location of Requirement=-BangaloreSN Responsibility of / Expectations from the Role1. Serving as the first point of contact for customers seeking technical assistance over the phone, Chat, email2. Excellent communication skills, experienced with handling...

  • Application Support Lead

    4 months ago

    Bengaluru, India Talent Corner Full time

    Roles and Responsibilities   Provide front-end (L1 and L2) support to clients and end users. Support enterprise-level application systems, offering both functional and technical assistance. Respond promptly to application-related queries and trouble ticket Investigate problems Desired Candidate Profile   Basic knowledge of server and network setup,...

  • RPA- L1 Support

    4 months ago

    Bengaluru, India Bhavyansh Infotech Full time

    Position: Lead - RPA - L1 support Experience: 5-7 yrs Shift: Rotational Shifts (Including night shifts and should be available for on call support whenever required) Notice period: Immediate. Skills: UiPath, Automation Anywhere, Support, Excellent communication skills. **Job Description**: Support deployments or troubleshoot production issues and...

  • Service Desk – L1 Support

    1 week ago

    bangalore, India Tata Consultancy Services Full time

    Required Information Details1 Role Service Desk – L1 Support2 Desired Experience Range 2 to 5 Years3 Location of Requirement=-BangaloreSN Responsibility of / Expectations from the Role1. Serving as the first point of contact for customers seeking technical assistance over the phone, Chat, email2. Excellent communication skills, experienced with handling...

  • Service Desk – L1 Support

    7 days ago

    bangalore, India Tata Consultancy Services Full time

    Required Information Details 1 Role Service Desk – L1 Support 2 Desired Experience Range 2 to 5 Years 3 Location of Requirement=-Bangalore SN Responsibility of / Expectations from the Role 1. Serving as the first point of contact for customers seeking technical assistance over the phone, Chat, email 2. Excellent communication skills, experienced with...

  • L1 Help Desk Executive

    4 months ago

    Bengaluru, India Resurge Consultants Pvt, Ltd. Full time

    Designation: L1 Help Desk Executive - Vacancies: 1 - Salary: 4LPA to 5.LPA - Experience: 1-2 yrs - Qualification: Engineer / BCA / MCA - Gender preference: Both **JOB DESCRIPTION - L1 HELP DESK** **RESPONSIBILITIES**: - Answering the service desk phone and logging tickets or directing calls - Monitoring the Triage queue and assigning tickets - Managing...

  • Service Desk – L1 Support

    1 week ago

    Bengaluru, India Tata Consultancy Services Full time

    Required Information Details1 Role Service Desk – L1 Support2 Desired Experience Range 2 to 5 Years3 Location of Requirement=-BangaloreSN Responsibility of / Expectations from the Role1. Serving as the first point of contact for customers seeking technical assistance over the phone, Chat, email2. Excellent communication skills, experienced with handling...

  • Service Desk – L1 Support

    1 week ago

    Bengaluru, India Tata Consultancy Services Full time

    Required Information Details1 Role Service Desk – L1 Support2 Desired Experience Range 2 to 5 Years3 Location of Requirement=-BangaloreSN Responsibility of / Expectations from the Role1. Serving as the first point of contact for customers seeking technical assistance over the phone, Chat, email2. Excellent communication skills, experienced with handling...

  • Customer Support Specialist Intern L1

    4 weeks ago

    Bengaluru, India Spektra Systems LLC Full time

    This is a remote position. We are seeking a dedicated and customer focused L1 Support specialist Intern to join our support team. The ideal candidate will be the first point of contact for users experiencing any L1 issues. You will be responsible for diagnosing and resolving basic problems, providing timely and effective support, and escalating more complex...

  • L1-application Suppport

    4 months ago

    Bengaluru, Karnataka, India Kyndryl Full time

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role L1...

  • L1 Tech Support Engineer- Bengaluru/ Bangalore-Wipro Technologies Ltd-1-3

    1 week ago

    Bengaluru/ Bangalore, India Wipro Technologies Ltd Full time

    Apply L1 Tech Support Engineer, Wipro Technologies Ltd in Bengaluru/ Bangalore for 1 - 3 year of Experience on TimesJobs.com

  • End User Support-l1- Bangalore

    4 months ago

    Bengaluru, India Noventiq Full time

    **About us**: **Click **here** to know more about us.** **Parent Organization - Noventiq** Noventiq (the brand name of Cyprus-registered Softline Holding plc) is a leading global solutions and services provider in digital transformation and cybersecurity, headquartered and listed in London. The company enables, facilitates, and accelerates digital...

  • Customer Support Specialist Intern L1

    4 weeks ago

    Bengaluru, India Spektra Systems LLC Full time

    Job Description This is a remote position. We are seeking a dedicated and customer focused L1 Support specialist Intern to join our support team. The ideal candidate will be the first point of contact for users experiencing any L1 issues. You will be responsible for diagnosing and resolving basic problems, providing timely and effective support, and...

  • L1 L2 Support Engineer

    1 week ago

    Bengaluru/ Bangalore, India White Horse Manpower Consultancy P Ltd Full time

    Apply L1 L2 Support Engineer - Customer Support / Bpo - Voice, White Horse Manpower Consultancy P Ltd in Bengaluru/ Bangalore for 1 - 6 year of Experience on TimesJobs.com

L1 Support

3 months ago

Bengaluru Bangalore, India timesjobs Full time

L1 Voice Support:
Technical Help Desk Support (L1)

Experienced Customer & technical support. (Inbound calls / FCR - First Contact Resolution).
Experience in Voice and email Support (US client).
Strong customer service & Handling skills.
Excellent written and verbal communication skills. (Language/Grammar Proficiency).
Ability to work independently and as part of a team.
Proficiency in Microsoft Office Suite.
Familiarity with ServiceNow Ticketing tool.
Knowledge of common technical troubleshooting tools and techniques.
Knowledge of ITIL Framework is Required

Summary:
The Technical Help Desk Support (L1) is responsible for providing first-level technical support to our US-based clients. This includes answering phone calls, emails, and chat messages, as well as providing remote troubleshooting assistance. The ideal candidate will have strong technical skills and be able to communicate effectively with customers.
Responsibilities:

Answer phone calls, emails, and chat messages from clients regarding technical issues.
Troubleshoot software and hardware problems.
Escalate complex issues to the appropriate team members.
Document all customer interactions in the ticketing system.
Stay up to date on the latest technical developments.
Provide excellent customer service.

Other Details Keywords: .
Overview Location Bangalore
Job Title L1 Support - Technical Service Desk
Experience 2.0 yrs - 4.0 yrs
CTC INR 6.00 lacs - 8.00 lacs