L1 Engineer

3 weeks ago


Bengaluru, India Arting Digital Full time

Position Title : L1 Engineer

CTC : 3 - 3.6 LPA

Experience : 1-2 Yrs

Location : Bangalore

Work mode : On-site

Primary skills : Hardware Fixing, Dell authorized certificate.

Qualification : Any Engineer

Roles And Responsibilities :

- L1 Engineers manage and resolve incidents reported by users within specified service level agreements (SLAs). They use ticketing systems to track and manage support requests, ensuring that incidents are properly documented, prioritized, and resolved in a timely manner.

- In addition to providing technical support over various communication channels such as phone, email, or chat, L1 Engineers also assist users with tasks like installing and configuring software, troubleshooting hardware problems, and managing user accounts.

- They are responsible for maintaining documentation of common issues and their resolutions, which helps in training new support staff and improving the efficiency of support operations. L1 Engineers also monitor systems and networks for alerts or errors, responding to basic alerts and escalating more critical issues as needed.

- Customer service is a key aspect of the role, requiring L1 Engineers to be polite, patient, and professional when interacting with users. They aim to ensure that users feel supported and valued throughout the troubleshooting process.

- Continuous learning is essential for L1 Engineers to stay updated with new technologies, products, and troubleshooting techniques. This includes self-study, attending training sessions, and knowledge-sharing with colleagues to improve their skills and better support users.

(ref:hirist.tech)
  • L1 It Support Engineer

    2 months ago


    Bengaluru, India Nityo Infotech Full time

    L1 IT Support EngineerRequirements •Should have worked in IT Support for 1 year to 3 years as L1 IT Support Engineer.•Should have the hands-on experience in the following areas.oITIL / ITSM processoWindows OS Image Creation and deploymentoPatch Management Lifecycle using SCCM toolsoVulnerability ManagementoApplication installation, and upgradeoZero-day...

  • L1 It Support Engineer

    2 months ago


    Bengaluru, India Nityo Infotech Full time

    L1 IT Support EngineerRequirements •Should have worked in IT Support for 1 year to 3 years as L1 IT Support Engineer.•Should have the hands-on experience in the following areas.oITIL / ITSM processoWindows OS Image Creation and deploymentoPatch Management Lifecycle using SCCM toolsoVulnerability ManagementoApplication installation, and upgradeoZero-day...


  • Bengaluru, India Nityo Infotech Full time

    L1 IT Support EngineerRequirements •Should have worked in IT Support for 1 year to 3 years as L1 IT Support Engineer.•Should have the hands-on experience in the following areas.oITIL / ITSM processoWindows OS Image Creation and deploymentoPatch Management Lifecycle using SCCM toolsoVulnerability ManagementoApplication installation, and upgradeoZero-day...


  • Bengaluru, Karnataka, India Nityo Infotech Full time

    L1 IT Support EngineerRequirements •Should have worked in IT Support for 1 year to 3 years as L1 IT Support Engineer.•Should have the hands-on experience in the following areas.oITIL / ITSM processoWindows OS Image Creation and deploymentoPatch Management Lifecycle using SCCM toolsoVulnerability ManagementoApplication installation, and upgradeoZero-day...


  • Bengaluru, India Resurge Consultants Pvt, Ltd. Full time

    Designation: L1 Help Desk Executive - Vacancies: 1 - Salary: 4LPA to 5.LPA - Experience: 1-2 yrs - Qualification: Engineer / BCA / MCA - Gender preference: Both **JOB DESCRIPTION - L1 HELP DESK** **RESPONSIBILITIES**: - Answering the service desk phone and logging tickets or directing calls - Monitoring the Triage queue and assigning tickets - Managing...

  • L1 Support Engineer

    3 days ago


    Bengaluru, Karnataka, India Quess Full time

    About Us "Quess IT Staffing is India's largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names...


  • Bengaluru, India System Soft Technologies Full time

    Job Summary:The client is looking for a Java L1 support engineer:Looking for 2 Java L1 support engineers / analysis / experience with java - they will be part of an on-call rotation with the team.Location:Bangalore, India - Must be able to work onsite 2x / wk at the WMT office in Bangalore. They can be remote the other days.Will work IST hours (9am-6pm)....

  • Engineer-L1 Support

    3 weeks ago


    Bengaluru, India Australia and New Zealand Banking Group Limited (ANZ) Full time

    Engineer-L1 SupportEngineer-L1 SupportReq ID: Department: Tech COO Domains Enterprise Service Management Division: Technology Location: BengaluruAbout the roleAt ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve...

  • Engineer-L1 Support

    3 days ago


    Bengaluru, Karnataka, India Australia and New Zealand Banking Group Limited (ANZ) Full time

    Engineer-L1 SupportEngineer-L1 SupportReq ID: Department: Tech COO Domains Enterprise Service Management Division:Technology Location: BengaluruAbout the roleAt ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve...

  • Engineer-L1 Support

    3 days ago


    Bengaluru, Karnataka, India Australia and New Zealand Banking Group Limited (ANZ) Full time

    Engineer-L1 Support Engineer-L1 Support Req ID: Department: Tech COO Domains Enterprise Service Management Division: Technology Location: Bengaluru About the roleAt ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve...

  • Soc-ir-engineer-l1

    2 months ago


    Bengaluru, India IBM Full time

    **Introduction** As a Service Delivery Specialist, you are the face of IBM for our customers. Your clients' success depends on your ability to understand their needs and respond to requests for new services. This role is an integral part of both account planning and delivering support strategies, working to proactively monitor problems, change processes, and...


  • Bengaluru, Karnataka, India Kyndryl Full time

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role L1...

  • Engineer-L1 Support

    4 weeks ago


    Bengaluru, India Australia and New Zealand Banking Group Limited (ANZ) Full time

    Engineer-L1 Support Engineer-L1 Support Req ID: Department: Tech COO Domains Enterprise Service Management Division: Technology Location: Bengaluru About the roleAt ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can...

  • Soc-ir-engineer-l1

    3 days ago


    Bengaluru, Karnataka, India IBM Full time

    IntroductionAs a Service Delivery Specialist, you are the face of IBM for our customers. Your clients' success depends on your ability to understand their needs and respond to requests for new services. This role is an integral part of both account planning and delivering support strategies, working to proactively monitor problems, change processes, and...


  • Bengaluru, India Quess IT Staffing Full time

    **About Us** “Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions...


  • Greater Bengaluru Area, India System Soft Technologies Full time

    Job Summary:The client is looking for a Java L1 support engineer:Looking for 2 Java L1 support engineers / analysis / experience with java - they will be part of an on-call rotation with the team.Location: Bangalore, India - Must be able to work onsite 2x / wk at the WMT office in Bangalore. They can be remote the other days.Will work IST hours (9am-6pm)....

  • System Architect

    2 months ago


    Bengaluru, India Mavenir Full time

    Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+...

  • Service Desk l1

    4 days ago


    Bengaluru, India nFrastructure Full time

    **JD - L1 - Service Desk** ***Job Description: -** To provide technical support & assistance to customers remotely. To ensure client satisfaction and ability to resolve customer issues at first contact. Must have good technical knowledge and an ability to communicate effectively to understand the problem, empathize and provide a solution at the earliest....

  • L1 Support

    2 weeks ago


    Bengaluru, India Quess IT Staffing Full time

    **About Us** “Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions...

  • L1 Support

    2 weeks ago


    Bengaluru, India Quess IT Staffing Full time

    **About Us** “Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions...