Assistant Manager Enterprise Network Operations

1 week ago

Mumbai, India NTT DATA Full time

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

1.1.3RESPONSIBILITIES

•People manager who has a passion and understanding for providing outstanding customer service. This person will lead a team of experts who are responsible for handling network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting.
•24*7 Remote Management and Monitoring of Enterprise Networks of Large Global clients that have a distributed LAN , WAN setup
•Drive ticket resolution – work with team and resolve on trouble tickets, handle ticket escalation
•Creation of Standard Operating Procedure documents
•Planning and execution of Change Management processes
•Performance tuning of Network devices and creation of Service Improvement Plans
•Work with Telecommunication Service Providers to resolve escalated circuit problems to resolution
•Planning and Perform upgrade of firmware
•Work with Hardware/Software Vendors to resolve problems
•Train and Mentor juniors
•Interface with customer on calls and lead technical meetings
•Assist is creation of Root Cause analysis (RCA)
•Provide technical inputs for weekly/monthly customer service review reports

1.1.4TRAINING AND CERTIFICATION

•CCNA, CCNP, JCNIA, JNCIS, JNCIP

1.1.5EXPERIENCE

•Minimum 10 years of progressive, relevant experience and proven capability to work in a complex network environment.

1.1.6EDUCATION

•Bachelors in engineering - Computers/Electronics/Communication or related field
•Graduate/Postgraduate in Science/Maths/IT or related streams with relevant technology experience

What you'll be doing

1.1.1JOB DESCRIPTION

Job Title

Assistant Manager / Managers– Enterprise Network Operations

Department

Engineering and Operations

Location

Mumbai

Reporting

Director Network Operations

Job Type

Full Time

Shift

Rotational Shift

1.1.2PRE-REQUISITES

Hands-on troubleshooting experience in Enterprise LAN/WAN environmentStrong technical subject matter expertise on Cisco and Juniper Platform Network solutionsTechnical hands-on experience with Cisco, HP/Aruba, Infoblox and Juniper platformTechnical expertise with Switching (VLAN, Trunking, Dot1x, various flavors of STP) protocols and Routing protocols (RIP, EIGRP, OSPF, BGP)Knowledge of MPLS, QoS and VoIP

1.1.3RESPONSIBILITIES

People manager who has a passion and understanding for providing outstanding customer service. This person will lead a team of experts who are responsible for handling network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting.24*7 Remote Management and Monitoring of Enterprise Networks of Large Global clients that have a distributed LAN , WAN setupDrive ticket resolution – work with team and resolve on trouble tickets, handle ticket escalationCreation of Standard Operating Procedure documentsPlanning and execution of Change Management processesPerformance tuning of Network devices and creation of Service Improvement PlansWork with Telecommunication Service Providers to resolve escalated circuit problems to resolutionPlanning and Perform upgrade of firmwareWork with Hardware/Software Vendors to resolve problemsTrain and Mentor juniorsInterface with customer on calls and lead technical meetingsAssist is creation of Root Cause analysis (RCA)Provide technical inputs for weekly/monthly customer service review reports

1.1.4TRAINING AND CERTIFICATION

CCNA, CCNP, JCNIA, JNCIS, JNCIP

1.1.5EXPERIENCE

Minimum 10 years of progressive, relevant experience and proven capability to work in a complex network environment.

1.1.6EDUCATION

Bachelors in engineering - Computers/Electronics/Communication or related fieldGraduate/Postgraduate in Science/Maths/IT or related streams with relevant technology experience

1.1.7OTHER SKILLS

Good communication skills - written as well as verbalPassion to work on core technology platformITIL process awareness

Workplace type:

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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