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Assistant Manager Enterprise Network Operations

4 months ago

Mumbai, Maharashtra, India NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Your career here is about believing in yourself, and taking on great opportunities and new challenges.It's about growing your skills and expertise in your current role and preparing yourself for the future. That's why we encourage you to take every opportunity to grow your career within our great global team.

Are you ready to take the next step in your career?

1.1.3 RESPONSIBILITIES

• People manager who has a passion and understanding for providing outstanding customer service. This person will lead a team of experts who are responsible for handling network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting.

• 24*7 Remote Management and Monitoring of Enterprise Networks of Large Global clients that have a distributed LAN , WAN setup

• Drive ticket resolution – work with team and resolve on trouble tickets, handle ticket escalation

• Creation of Standard Operating Procedure documents

• Planning and execution of Change Management processes

• Performance tuning of Network devices and creation of Service Improvement Plans

• Work with Telecommunication Service Providers to resolve escalated circuit problems to resolution

• Planning and Perform upgrade of firmware

• Work with Hardware/Software Vendors to resolve problems

• Train and Mentor juniors

• Interface with customer on calls and lead technical meetings

• Assist is creation of Root Cause analysis (RCA)

• Provide technical inputs for weekly/monthly customer service review reports

1.1.4 TRAINING AND CERTIFICATION

• CCNA, CCNP, JCNIA, JNCIS, JNCIP

1.1.5 EXPERIENCE

• Minimum 10 years of progressive, relevant experience and proven capability to work in a complex network environment.

1.1.6 EDUCATION

• Bachelors in engineering - Computers/Electronics/Communication or related field

• Graduate/Postgraduate in Science/Maths/IT or related streams with relevant technology experience

What you'll be doing

1.1.1JOB DESCRIPTION

Job Title

Assistant Manager / Managers– Enterprise Network Operations

Department

Engineering and Operations

Location

Mumbai

Reporting

Director Network Operations

Job Type

Full Time

Shift

Rotational Shift

1.1.2PRE-REQUISITES
  • Hands-on troubleshooting experience in Enterprise LAN/WAN environment
  • Strong technical subject matter expertise on Cisco and Juniper Platform Network solutions
  • Technical hands-on experience with Cisco, HP/Aruba, Infoblox and Juniper platform
  • Technical expertise with Switching (VLAN, Trunking, Dot1x, various flavors of STP) protocols and Routing protocols (RIP, EIGRP, OSPF, BGP)
  • Knowledge of MPLS, QoS and VoIP
1.1.3RESPONSIBILITIES
  • People manager who has a passion and understanding for providing outstanding customer service. This person will lead a team of experts who are responsible for handling network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting.
  • 24*7 Remote Management and Monitoring of Enterprise Networks of Large Global clients that have a distributed LAN , WAN setup
  • Drive ticket resolution – work with team and resolve on trouble tickets, handle ticket escalation
  • Creation of Standard Operating Procedure documents
  • Planning and execution of Change Management processes
  • Performance tuning of Network devices and creation of Service Improvement Plans
  • Work with Telecommunication Service Providers to resolve escalated circuit problems to resolution
  • Planning and Perform upgrade of firmware
  • Work with Hardware/Software Vendors to resolve problems
  • Train and Mentor juniors
  • Interface with customer on calls and lead technical meetings
  • Assist is creation of Root Cause analysis (RCA)
  • Provide technical inputs for weekly/monthly customer service review reports
1.1.4TRAINING AND CERTIFICATION
  • CCNA, CCNP, JCNIA, JNCIS, JNCIP
1.1.5EXPERIENCE
  • Minimum 10 years of progressive, relevant experience and proven capability to work in a complex network environment.
1.1.6EDUCATION
  • Bachelors in engineering - Computers/Electronics/Communication or related field
  • Graduate/Postgraduate in Science/Maths/IT or related streams with relevant technology experience
1.1.7OTHER SKILLS
  • Good communication skills - written as well as verbal
  • Passion to work on core technology platform
  • ITIL process awareness

What would make you a good fit for this role?

Why Join NTT Global Networks

NTT Global Networks, a business division of NTT Ltd., is a leader in software-defined managed network services for global enterprises focused on providing end-to-end connectivity and unmatched customer support. Our global expertise and network reach include the world's largest SaaS and Cloud providers. We are a partner of choice for enterprises that require an optimized and purpose-built network solution that empowers their digital transformation efforts, achieving true business outcomes.

We offer the full lifecycle of design, delivery, and ongoing management, with an extensive services suite including:

• Managed SD-WAN helps enterprises optimize their global networks in terms of performance and cost.

• Managed SD-LAN helps enterprises remove the burden of day-to-day management and allows the IT team to focus on the business.

• Managed Secured Gateway and Cloud-based Network Services helps enterprises secure their Internet and Web traffic without investing in technology or infrastructure.

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

  • Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
  • Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
  • Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
  • Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
  • Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.