Assistant Manager Enterprise Network Operations
2 weeks ago
Job Description
Want to be a part of our team?
1.1.3RESPONSIBILITIES•People manager who has a passion and understanding for providing outstanding customer service. This person will lead a team of experts who are responsible for handling network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting.
•24*7 Remote Management and Monitoring of Enterprise Networks of Large Global clients that have a distributed LAN , WAN setup
•Drive ticket resolution – work with team and resolve on trouble tickets, handle ticket escalation
•Creation of Standard Operating Procedure documents
•Planning and execution of Change Management processes
•Performance tuning of Network devices and creation of Service Improvement Plans
•Work with Telecommunication Service Providers to resolve escalated circuit problems to resolution
•Planning and Perform upgrade of firmware
•Work with Hardware/Software Vendors to resolve problems
•Train and Mentor juniors
•Interface with customer on calls and lead technical meetings
•Assist is creation of Root Cause analysis (RCA)
•Provide technical inputs for weekly/monthly customer service review reports
1.1.4TRAINING AND CERTIFICATION
•CCNA, CCNP, JCNIA, JNCIS, JNCIP
1.1.5EXPERIENCE
•Minimum 10 years of progressive, relevant experience and proven capability to work in a complex network environment.
1.1.6EDUCATION
•Bachelors in engineering - Computers/Electronics/Communication or related field
•Graduate/Postgraduate in Science/Maths/IT or related streams with relevant technology experience
Working at NTT
1.1.1JOB DESCRIPTION
Job Title
Assistant Manager / Managers– Enterprise Network Operations
Department
Engineering and Operations
Location
Mumbai
Reporting
Director Network Operations
Job Type
Full Time
Shift
Rotational Shift
1.1.2PRE-REQUISITES
Hands-on troubleshooting experience in Enterprise LAN/WAN environment Strong technical subject matter expertise on Cisco and Juniper Platform Network solutions Technical hands-on experience with Cisco, HP/Aruba, Infoblox and Juniper platform Technical expertise with Switching (VLAN, Trunking, Dot1x, various flavors of STP) protocols and Routing protocols (RIP, EIGRP, OSPF, BGP) Knowledge of MPLS, QoS and VoIP
1.1.3RESPONSIBILITIES
People manager who has a passion and understanding for providing outstanding customer service. This person will lead a team of experts who are responsible for handling network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting. 24*7 Remote Management and Monitoring of Enterprise Networks of Large Global clients that have a distributed LAN , WAN setup Drive ticket resolution – work with team and resolve on trouble tickets, handle ticket escalation Creation of Standard Operating Procedure documents Planning and execution of Change Management processes Performance tuning of Network devices and creation of Service Improvement Plans Work with Telecommunication Service Providers to resolve escalated circuit problems to resolution Planning and Perform upgrade of firmware Work with Hardware/Software Vendors to resolve problems Train and Mentor juniors Interface with customer on calls and lead technical meetings Assist is creation of Root Cause analysis (RCA) Provide technical inputs for weekly/monthly customer service review reports
1.1.4TRAINING AND CERTIFICATION
CCNA, CCNP, JCNIA, JNCIS, JNCIP
1.1.5EXPERIENCE
Minimum 10 years of progressive, relevant experience and proven capability to work in a complex network environment.
1.1.6EDUCATION
Bachelors in engineering - Computers/Electronics/Communication or related field Graduate/Postgraduate in Science/Maths/IT or related streams with relevant technology experience
1.1.7OTHER SKILLS
Good communication skills - written as well as verbal Passion to work on core technology platform ITIL process awareness
What will make you a good fit for the role?
Why Join NTT Global Networks
NTT Global Networks, a business division of NTT Ltd., is a leader in software-defined managed network services for global enterprises focused on providing end-to-end connectivity and unmatched customer support. Our global expertise and network reach include the world’s largest SaaS and Cloud providers. We are a partner of choice for enterprises that require an optimized and purpose-built network solution that empowers their digital transformation efforts, achieving true business outcomes.
We offer the full lifecycle of design, delivery, and ongoing management, with an extensive services suite including:
• Managed SD-WAN helps enterprises optimize their global networks in terms of performance and cost.
• Managed SD-LAN helps enterprises remove the burden of day-to-day management and allows the IT team to focus on the business.
• Managed Secured Gateway and Cloud-based Network Services helps enterprises secure their Internet and Web traffic without investing in technology or infrastructure.
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