Client Success Associate

4 weeks ago

Bengaluru, India CloudHire Full time

We are looking for an Account Coordinator to provide day-to-day administrative support to our Account Executives and Account Representatives to ensure smooth sales procedures. To succeed in this role, you should be highly organized and able to perform multiple tasks for different teams/clients at the same time. If you have experience with marketing campaigns and understand what excellent customer service is, we would like to meet you. Our ideal candidate is able to both administer daily sales activities and brainstorm innovative ideas to improve our client relationships. Ultimately, you will drive growth to our company by being an essential part of the Account Management team.


Responsibilities
  • Prepare, file and retrieve sales-related documents, like contracts
  • Update internal databases with account information
  • Coordinate meetings, calls and demos for the Account Management team
  • Conduct research on prospective clients
  • Liaise with internal teams to ensure proper pre-and post-sales service
  • Communicate customer feedback to Marketing, Sales and Product Development teams
  • Perform market and competitive research
  • Help create promotional materials (e.g. presentations and videos)

Requirements

  • Proven work experience as an Account Coordinator, Sales Coordinator or similar role
  • Hands-on experience with CRM software
  • Excellent computer skills (MS Office in particular)
  • Experience with marketing/advertising campaigns
  • Organizational and time-management skills
  • Strong communication skills with a problem-solving attitude
  • BSc in Business Administration, Marketing or relevant field
  • Native or Billingual in English

Benefits

CloudHire’s mission is to create a positive and lasting impact in the world. By increasing competitiveness and efficiency in businesses, we believe that we are a catalyst for innovation across a multitude of specialties.

CloudHire works closely with its team to help you grow as much as we grow, and value your holistic development. Employees who are most successful at CloudHire take initiative, know how to identify problems and provide solutions, and always put the Team first.

With a belief that the journey to growth and greatness is ongoing, CloudHire gives employees the opportunity to continue learning and honing their skills with programs such as tuition reimbursement; mentorship programs; lunch and learns; online course subscriptions; paid industry certifications; business resource groups; and more.

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