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Program Manager

2 months ago

Bengaluru, India Saaki Argus & Averil Consulting Full time

Position: Program Manager

Experience: 12 to 18 years

Location: Chennai/Mumbai/Pune/Bangalore

Key Responsibilities:
  • Program/Project Management: Lead and manage multiple projects under a single program, with a focus on Oracle ERP/Oracle Cloud implementations, ensuring all deliverables meet quality, scope, and schedule expectations.
  • Risk & Issue Management: Proactively identify and mitigate risks to project timelines, resources, and deliverables, collaborating with ASDM (Application Service Delivery Manager), Account Managers, and customer leadership teams to resolve any challenges.
  • Customer & Stakeholder Communication: Conduct regular status meetings and provide updates to customer stakeholders, ensuring alignment on program/project progress, risks, and key milestones.
  • Quality Assurance & Metrics: Coordinate with internal Quality teams to track, report, and manage quality metrics for all projects. Ensure adherence to quality standards and continuous improvement processes.
  • Resource Management: Manage resource planning and allocation for projects, including coordination with PMO (Project Management Office) and Competency teams for timely and effective releases.
  • Planning & Scheduling: Lead the planning phase for new projects, including resource estimation, scheduling, and the preparation of Statements of Work (SOW).
  • Escalation Management: Act as the primary point of contact for all escalations within CER and BAU programs, working closely with customers to resolve issues and ensure smooth project execution.
Mandatory Experience:
  • Quality Management: Strong understanding of quality management processes and experience in tracking and reporting quality metrics for large programs.
  • Hybrid Methodology Management: Ability to manage projects using a mix of waterfall (predominantly) and agile methodologies, adjusting approach based on project needs.
Qualifications:
  • Experience: 13+ years in Project/Program management, with at least 2 years of hands-on experience in Oracle ERP implementation/ other development projects.
  • Leadership: Strong leadership skills with the ability to drive program delivery and collaborate with cross-functional teams, internal and external stakeholders.
  • Communication: Excellent verbal and written communication skills, with the ability to engage at all levels of the organization and with customers.