Quality Assurance Administrator

2 weeks ago

Bengaluru, India WELLS FARGO BANK Full time
About this role:

Wells Fargo is seeking a Quality Assurance Administrator.

In this role, you will:
  • Monitor and evaluate the quality of inbound or outbound customer calls
  • Document quality issues and performance measures for management review
  • Oversee a group of service monitors
  • Provide information and assists in the feedback and formal education process of other staff
  • Work closely with both internal and external customers to meet their service needs
  • Act as a subject matter expertise
  • Provide information and assist in the feedback and education to staff
Required Qualifications:
  • 2+ years of Quality Assurance, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Mortgage and default servicing experience
  • Experience in MS Excel, generating day to day reports.
@RWF24

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

  • Quality Assurance Administrator

    3 weeks ago

    Bengaluru, India Wells Fargo Full time

    This Quality Assurance Administrator (QAA) position in HR Service and Process Management will be responsible for evaluating, monitoring, assessing and/or reviewing programs, processes, documentation and/or files to ensure compliance with internal company requirements and/or agency or government regulations. The functions may include evaluating processes to...

  • Quality Assurance Administrator

    1 week ago

    Bengaluru, Karnataka, India Wells Fargo Full time

    This Quality Assurance Administrator (QAA) position in HR Service and Process Management will be responsible for evaluating, monitoring, assessing and/or reviewing programs, processes, documentation and/or files to ensure compliance with internal company requirements and/or agency or government regulations. The functions may include evaluating processes to...

  • Quality Assurance Administrator

    2 weeks ago

    Bengaluru, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Quality Assurance Administrator... **In this role, you will**: - Monitor and evaluate the quality of inbound or outbound customer calls - Document quality issues and performance measures for management review - Oversee a group of service monitors - Provide information and assists in the feedback and formal...

  • Quality Assurance Administrator

    1 week ago

    Bengaluru, Karnataka, India Wells Fargo Full time

    This Quality Assurance Administrator (QAA) position in HR Service and Process Management will be responsible for evaluating, monitoring, assessing and/or reviewing programs, processes, documentation and/or files to ensure compliance with internal company requirements and/or agency or government regulations. The functions may include evaluating processes to...

  • Quality Assurance Administrator

    7 days ago

    Bengaluru, Karnataka, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Quality Assurance Administrator **In this role, you will**: - Monitor and evaluate the quality of inbound or outbound customer calls - Document quality issues and performance measures for management review - Oversee a group of service monitors - Provide information and assists in the feedback and formal...

  • Quality Assurance Administrator

    2 weeks ago

    Bengaluru, Karnataka, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Quality Assurance Administrator **In this role, you will**: - Monitor and evaluate the quality of inbound or outbound customer calls - Document quality issues and performance measures for management review - Oversee a group of service monitors - Provide information and assists in the feedback and formal...

  • Quality Assurance Administrator

    2 weeks ago

    Bengaluru, Karnataka, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Quality Assurance Administrator. **In this role, you will**: - Monitor and evaluate the quality of inbound or outbound customer calls - Document quality issues and performance measures for management review - Oversee a group of service monitors - Provide information and assists in the feedback and formal...

  • Quality Assurance Administrator

    2 weeks ago

    Bengaluru, Karnataka, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Quality Assurance Administrator. **In this role, you will**: - Monitor and evaluate the quality of inbound or outbound customer calls - Document quality issues and performance measures for management review - Oversee a group of service monitors - Provide information and assists in the feedback and formal...

  • Quality Assurance Administrator

    1 week ago

    Bengaluru, Karnataka, India Wells Fargo Full time

    About this role:Wells Fargo is seeking a Quality Assurance Administrator...In this role, you will: Monitor and evaluate the quality of inbound or outbound customer calls Document quality issues and performance measures for management review Oversee a group of service monitors Provide information and assists in the feedback and formal education process of...

  • Quality Assurance Administrator

    4 weeks ago

    Bengaluru, Karnataka, India Wells Fargo Full time

    Wells Fargo is seeking a Quality Assurance Administrator. In this role, you will: - Monitor and evaluate the quality of inbound or outbound customer calls - Document quality issues and performance measures for management review - Oversee a group of service monitors - Provide information and assists in the feedback and formal education process of other...

  • Quality Assurance Administrator

    1 month ago

    Bengaluru, Karnataka, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Quality Assurance Administrator **In this role, you will**: - Monitor and evaluate the quality of inbound or outbound customer calls - Document quality issues and performance measures for management review - Oversee a group of service monitors - Provide information and assists in the feedback and formal...

  • Quality Assurance Administrator

    1 week ago

    Bengaluru, Karnataka, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Quality Assurance Administrator **In this role, you will**: - Monitor and evaluate the quality of inbound or outbound customer calls - Document quality issues and performance measures for management review - Oversee a group of service monitors - Provide information and assists in the feedback and formal...

  • Quality Assurance Administrator

    19 hours ago

    Bengaluru, Karnataka, India Wells Fargo Full time

    Wells Fargo is seeking a Quality Assurance Administrator. In this role, you will: - Monitor and evaluate the quality of inbound or outbound customer calls - Document quality issues and performance measures for management review - Oversee a group of service monitors - Provide information and assists in the feedback and formal education process of other...

  • Quality Assurance Administrator

    1 week ago

    Bengaluru, Karnataka, India Wells Fargo Full time

    Wells Fargo is seeking a Quality Assurance Administrator.In this role, you will: Monitor and evaluate the quality of inbound or outbound customer calls Document quality issues and performance measures for management review Oversee a group of service monitors Provide information and assists in the feedback and formal education process of other staff Work...

  • Quality Assurance Administrator

    3 weeks ago

    Bengaluru, Karnataka, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Quality Assurance Administrator... **In this role, you will**: - Provide support and scoring guidance quality assurance staff by answering questions on regulations or compliance, procedures, policies and First Call Resolution - Escalate key maintenance errors identified during scoring process and ensure...

  • Quality Assurance Administrator

    3 weeks ago

    Bengaluru, Karnataka, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Quality Assurance Administrator. **In this role, you will**: - Document quality issues and performance measures for management review - Oversee a group of service monitors - Provide information and assists in the feedback and formal education process of other staff - Work closely with both internal and external...

  • Quality Assurance Administrator

    1 week ago

    Bengaluru, Karnataka, India Wells Fargo Full time

    About this role:Wells Fargo is seeking a Quality Assurance Administrator.In this role, you will: Document quality issues and performance measures for management review Oversee a group of service monitors Provide information and assists in the feedback and formal education process of other staff Work closely with both internal and external customers to meet...

  • Quality Assurance Administrator

    4 weeks ago

    Bengaluru, Karnataka, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Quality Assurance Administrator. **In this role, you will**: - Performing mortgage loan review for closer - Document quality issues and performance measures for management review - Oversee a group of service monitors - Provide information and assists in the feedback and formal education process of other staff -...

  • Quality Assurance Administrator

    19 hours ago

    Bengaluru, Karnataka, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Quality Assurance Administrator. **In this role, you will**: - Performing mortgage loan review for closer - Document quality issues and performance measures for management review - Oversee a group of service monitors - Provide information and assists in the feedback and formal education process of other staff -...

  • Quality Assurance Administrator

    1 week ago

    Bengaluru, Karnataka, India Wells Fargo Full time

    About this role:Wells Fargo is seeking a Quality Assurance Administrator.In this role, you will: Performing mortgage loan review for closer Document quality issues and performance measures for management review Oversee a group of service monitors Provide information and assists in the feedback and formal education process of other staff Work closely with...